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Job Description:

Senior Engineer - Application Support

Job ID # JR83129
Functional Area Client Services
Position Type Full-Time Regular
Education Desired Bachelors Degree or equivalent

Primary Location IN-Maharashtra-Pune Westend Center I, SNo169/1, FLR 7, Sector II, Aundh-4144
Secondary Location(s)

Travel Percentage 000
Relocation Provided No



Are you curious, motivated, and forward-thinking At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun

About the team

In todays highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information both from within and outside their organization Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow

What you will be doing

As a core member of IntelliMatch IT Operations team, you will be supporting the production environment for hosted clients in the public and private cloud

Day-to-day operations support of FISs IntelliMatch applications environment
Resolve tickets and service requests, work on scheduled tasks such as change requests and DR tests, contribute in project tasks
Follow-up to ensure the clients request is serviced in an appropriate and timely manner
Work with other technical teams within FIS eg vendors, data center operations, Network, etc for resolution of issues
Escalate issues to next levels as appropriate
Establish and use tools to manage and address environment issues in a pro-active and timely manner
Code Movement (Maintenance) / Release Implementation
Following the prescribed guidelines and procedures, move code to Production/UAT/QA and Production environments as instructed by Development-QA Group,

What you bring

Knowledge / Experience

Extensive experience of working with IntelliMatch hosted environment
Proven expertise in managing, troubleshooting and supporting windows-based application on the public cloud
Competency in supporting and troubleshooting end to end production environment by collaborating with datacenter operations, system/network/database support teams
Knowledge of the financial services marketplace

Skills

Extensive experience in support Windows based application eg IntelliMatch on private/public cloud
Experience in writing SQL statements (joins, updates, scripts for analysis, etc) in the complex object-oriented database environments
Some technical experience with MS SQL server, basic stored procedures, database views and database structure
Some experience of public/private cloud technologies
Hands on experience in automating tasks using PowerShell/Perl/Python scripts

Qualifications

Degree or equivalent
ITIL v3 Foundation or higher desirable

Competencies

Fluent in English
Excellent communicator ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
Attention to detail track record of authoring high quality documentation
Organized approach manage and adapt priorities according to client and internal requirements
Self-starter but team mindset - work autonomously and as part of a global team
Willing to work in 24/7 rotational shift and weekend on call support

What we offer you

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities FIS is your final career step!
A competitive salary and benefits
A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries Our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions We champion clients from banking to capital markets, retail to corporate and everything touched by financial services Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries Our technology powers billions of transactions annually that move over $9 trillion around the globe FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice

FIS is an equal opportunity employer We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics The EEO is the Law poster is available here and here

For positions located in the US, the conditions below apply If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer In developing this job description care was taken to include all competencies needed to successfully perform in this position However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis

As part of the selection process this role may require an assessment to determine suitability

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 03rd Jun 2020

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