• Sweden

Job Description:

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the worlds most serious diseases But were more than one of the worlds leading pharmaceutical companies At AstraZeneca, were proud to have a unique workplace culture that inspires innovation and collaboration Here, employees are empowered to express diverse perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity

Team

Science & Enabling Units IT actively partners with business stakeholders to deliver cutting-edge IT capabilities to fulfil AstraZenecas bold ambition of delivering life changing therapies to patients The ambition of Science & Enabling Units IT is to provide world-class expertise and leadership in technological solutions, BI Analytics and Information Delivery that empowers our Science and Enabling colleagues in the field and accelerates and improves strategic decision-making for a diverse range of stakeholders The team engages with some of the most exciting business areas within AstraZeneca and is faced with solving for a variety of complex business and IT challenges

Role

The Regional End to End Capability Service Manager is accountable for the provision of excellent IT service to the business The role is responsible for management of a Laboratory service portfolio, roadmap and all service activities; ensuring services are fit for purpose, delivered in accordance with Service Level Agreements and maintained in line with evolving business requirements As a Capability Service Manager within the Global Laboratory Support team the successful candidate will be responsible for improving existing Global portfolio and ensuring that new Lab services are developed and implemented in line with business requirements You will provide the link between IT and the business requiring a balance of business process understanding and technical breadth The role will work cross-functionally across global teams of business stakeholders, developers, partners, remote support teams and vendors to successfully deliver support, continuous improvement and value A drive and passion for improving Lab services experience for end-users and achieving excellence in IT operations is key to the role You will be a self-starter with strong organisational skills, expertise in ITIL service management and people management This is an exciting opportunity to implement, run and transform critical business services across AstraZenecas global Laboratory footprint

You will have the opportunity to demonstrate leadership in maturing the service model and processes and through looking for ways to drive efficiency and quality from existing on-shore and off-shore resources The first 12 months in role will be focused on developing capabilities and supporting the formation of the Global Laboratory Support service and organization of a regional team You should expect a team-oriented, exciting, challenging, and fast-paced environment Were seeking a hardworking IT professional who can combine in-depth knowledge of their specialist area with the ability to collaborate with experts across other disciplines Passionate, curious and results-focused, youll be unafraid of challenging the status quo Youll relish the opportunity to bring new and innovative ideas to the fore and have the courage and conviction to see them through Youll also be flexible, agile and bold in your thinking, and dedicated to doing the right thing

Accountable

End-to-end delivery of services within for the R&D Laboratory environment
Portfolio and lifecycle management of service portfolio aligned to IT strategy, architecture, roadmaps, budgets, business priorities, and business processes
Acting as a single point of contact for service matters across the relevant portfolio

Responsible

Delivery of end to end user experience and satisfaction
Enthusiastically identifying and delivering continuous service improvement within the relevant portfolio and contributing to improvement initiatives across the entire Team
Contributing to ways of working and operation of processes within AstraZeneca IT
Management of Total Cost of Ownership (TCO) of systems
Management of Service Enhancement Requests
Capacity planning and management; taking account of business growth and changes
Availability management of lab systems
Application risk management, along with communicating and agreeing the aggregated risk position with the IT Capability Lead and business sponsor
Matrix management of multiple offshore Operational Service Managers across functions; to ensure services are delivered and continually improved to the expected levels
Management of local support team
Execution of application decommission (BC, execution and benefits realisation) including where appropriate the removal of service components
Transition and design of new services through projects and BAU
Act as partner concern point for key service support processes, including Incident & Request Management, Problem Management and Change Management
Management of relationships and communications with senior partners
Service performance reporting within IT and the business; including SLA and metrics
Handle compliance with GxP to ensure control frameworks and testing are in place and AstraZeneca remains compliant
Maintain relationships with internal and external suppliers, serving as the main contractual lead representing AZ to external supplier organizations
Continually review and drive supplier performance, ensuring contracts are fit for purpose
Negotiation and agreement of licensing deals, where appropriate using SMEs within IT and Procurement for support
Maintain and apply knowledge of application technologies and industry trends/changes external to AstraZeneca

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 11th Apr 2020

Key Skills:

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