• Senior Customer Support Engineer - Architecture Jobs in Mexico - 23845771

  • Cisco Systems Inc.
  • Mexico

Job Description:

Senior Customer Support Engineer - Architecture

Location

Mexico City, Mexico

Additional Location(s)

Colombia, Costa Rica

Area of Interest

Customer Experience

Job Type

Professional

Technology Interest

Networking

Job Id

1271759

New

The Business Entity Are you pre-wired to understand what customers want and what they need to deliver business outcomes quickly Can you do this in an environment that handles 14 million calls per year -- in 17 languages -- from customers in 180 countries Do you Achieve Results Think Analytically Handle Conflict and Customer Experience Make Decisions with Critical Thinking You may be a Cisco Customer Support Engineer and we have the People Deal for you!

The Team Strategically positioned within the Cisco Services Organization, Ciscos Technical Assistance Center (TAC) is a team of best-in-class technical specialists whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience Aligned to three geographic regions, and converging into one global, borderless TAC, we are the first to be confronted by challenges and issues with new equipment and tools in the field We provide high-energy support to our customers, partners, account teams, and other TAC engineers With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none!

Enabling our Customers by enabling Cisco Technology, the TAC further specializes in

Collaboration
Data Center
Security
Voice
Wireless
Routing
Switching

and other new technologies

Role & Responsibilities The Customer Support Engineer is the connection to Cisco customers and builds effective working relationships while solving their issues, leading expectations, and leaving the customer feeling valued The successful CSE

You will Continually develop their working knowledge of networking products and protocols to provide second/third level technical support on a worldwide basis via phone, email, web and remote access in designated technology focus area
Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and determine solutions with a high level of customer satisfaction
You will Share knowledge to build relationships, and effectively troubleshoots problems both alone and as part of a team

Minimum Qualifications CCNP or equivalent level of proven networking knowledge or experience including TCP/IP and Routing Protocols
You have Troubleshooting experience with Operating Systems such as Linux/RedHat, VMware, Microsoft
You demonstrate Dedication and ability to resolve complex technical problems, multitask, and be dedicated to customer success
Excellent verbal and written communication skills
Innate crisis management skills to handle critical customer issues/problems
You have experience interacting with customers/partners or in a client-facing role

Desired Skills BS in a technical field (CS/EE preferred) or equivalent; 5 years of meaningful experience
Basic knowledge of products within Routing, Switching, Virtualization, Networking, Containers, AWS, Microsoft Azure, Google Cloud
Programming skills (Python, Linux, Shell Scripting, C, C , )

We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference Heres how we do it

We embrace digital, and help our customers implement change in their digital businesses Some may think were old (30 years strong!) and only about hardware, but were also a software company And a security company A blockchain company An AI/Machine Learning company We even invented an intuitive network that adapts, predicts, learns and protects No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it)

Day to day, we focus on the give and take We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA) We take accountability, we take bold steps, and we take difference to heart Because without diversity of thought and a commitment to equality for all, there is no moving forward

So, you have colorful hair Dont care Tattoos Show off your ink Like polka dots Thats cool

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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