• United States Of America, Usa
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  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Senior Customer Service and Order Management Specialist

Tallahassee, Florida

Danfoss is looking for a Senior Customer Service and Order Management Specialist to join us at our Tallahassee, FL location in the US

The Senior Customer Service and Order Management Specialist is the day to day interface between our customers and the Danfoss Turbocor factory, providing support for order management, delivery status, material returns, replacements, complaints, and general inquiries, focusing on achieving total customer satisfaction and loyalty

Background & Skills
To be considered for this position, you will need the following

BA/BS degree from an accredited institution
5 years of professional experience in a customer service role, preferably in manufacturing
High proficiency in Microsoft applications (Word, Excel, PowerPoint, Outlook)
Familiar with CRM systems and practices
Strong ERP system experience and understanding
SAP experience preferred
Excellent interpersonal and communication (verbal and written) skills
Strong organizational skills, with the ability to effectively prioritize and manage multiple projects in a fast paced and demanding environment
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public

Job Responsibilities
Responsibilities of this position include, but are not limited to, the following Order management Maintain customer price lists in the ERP system to match those published by Product Manager
Review & approve customer purchase order
Plan ship date based on capacity and material availability
Create sales order in ERP system
Acknowledge order to customer
Provide input to the Sales & Operations Planning process

Delivery Track and expedite sales orders to ensure on-time delivery to customer request date and provide proactive updates to the customer
Provide input to defining priorities when production is faced with constraints
Coordinate with shipping and the customer to align with last minute changes
Provide shipping confirmation and information to customer
Track and report customer on-time delivery, identifying causes for late delivery and facilitate implementation of long-term corrective actions

Material returns & replacements Coordinate with Technical Services and the customer to create Return Material Authorization (RMA) for defective material
Manage the retrieval of defective material from the customers factory and its return to our factory
Create and manage the sales order for replacement material and provide updates to the customer
Manage RMA to final disposition and closure
Manage, drive, or support product recall programs if needed

Customer complaints & inquiries Log and track customer communications in Salesforce
Facilitate and answer inquiries relating to packing lists, tracking information, product pricing, pricing errors, delivery errors, lead times, material availability, customs import/export compliance
Drive all issues to closure in a manner that the customer is satisfied

Projects Support company projects relating to new product releases, design changes, process improvements
Lead team level projects that result in improvements to customer satisfaction or processes

Maintaining a clean, safe and orderly workplace
Understanding and complying with quality policy, procedures and instructions to ensure product quality, customer satisfaction, attainment of business goals and environmental well-being

We are Engineering Tomorrow
The world faces growing populations, booming urbanization and rapid climate change At Danfoss, we engineer ready-to-use solutions to these challenges We build energy-efficient solutions that reduce food loss and make cities cleaner using digital technology to make systems smarter and more connected and we engineer innovative new ways to save energy and transition to clean energy for the good of our climate

Join Danfoss
Danfoss gives you unique opportunities to put your skills to good use, make an impact and shape an exciting career We encourage employees to take charge, do extraordinary things and run the business like it was their own Danfoss is a global market-leading technology company We are respected around the world and across industries for our innovative, high-quality products and solutions Join Danfoss to be part of a world-class team of over 27,000 people in 56 countries that engineer tomorrow and build a better future

Watch how Danfoss is engineering tomorrow

Danfoss is an EO employer and VEVRAA Federal Contractor All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category

The application process will remain open until the position has been filled

Auto req ID


Type of Position


Job Family

After Sales Service

Country / Countries


Location / Locations

Tallahassee / FL


Mid-Senior Level

Employment Type



DCS (Danfoss Cooling Segment)

Senior Customer Service and Order Management Specialist | Danfoss

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : ERP/CRM
Salary : As per Industry Standards
Deadline : 19th Jul 2020

Key Skills:

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