• Senior Customer Quality Engineer Jobs in Brazil

  • Brazil

Job Description:

Employee Type

ZF is a global technology company and supplies systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility With its comprehensive technology portfolio, the company offers integrated solutions for established vehicle manufacturers, mobility providers and start-up companies in the fields of transportation and mobility ZF continually enhances its systems in the areas of digital connectivity and automation in order to allow vehicles to see, think and act
In 2018, ZF achieved sales of 369 billion The company has a global workforce of 149,000 with approximately 230 locations in 40 countries ZF invests over six percent of its sales in research and development annually

Position Overview

ZFs global Occupant Safety Systems (OSS) business develops technical solutions for passive safety systems Seat Belt Systems (SBS), Steering Wheel Systems (SWS) and Inflatable Restraint Systems (IRS) With more than 25,000 employees around the world, OSS plays a strong role in ZFs success This position is for an experienced Customer Quality Engineer

Position Responsibilities
Maintain constant communication with original equipment manufacturing customers to obtain real-time voice of the customer feedback
Provide onsite customer technical support for issues pertaining to fit, finish or operating performance of seat belt, airbag, steering wheel systems
Compose monthly customer score cards which indicate OEM quality status with a summary of non-compliance issues Manage/coordinate actions for improvement
Assist with customer quality initial reject responses as well as third party containment activities Provide updates to customers on containment activities, product return investigations and warranty trends
Support problem solving activity (8-D) deliverables between assembly plants and engineering center
Coordinate and present corrective action presentations to customer assembly plants as well as their customer engineering centers
Access online customer quality and delivery portals on a daily basis to monitor current performance indicators
Provide communication to plant and engineering staff of these performance indicators and their potential penalties
Update operations management with key information pertaining to customer production interruptions / yard holds / walk-backs / quality campaigns
Negotiate with customers for the reduction or elimination of parts-per-million data / non-conformance tickets / excessive containment activities
Conduct internal quality systems / line walk audits prior to initial launch and SOP for new programs
Provide constructive feedback and technical insight to drive effective corrective actions
Track and report status of open issues to operations management, program management and central quality operations
Assist with the development of new program APQP documents using direct voice of the customer feedback of quality concerns from current production products
Provide onsite support at ZF and customer plant during launch
Perform other task and assignments as required

Bachelors degree in engineering or related field required
6 years of experience
Excellent customer liaison/contact experience
Ability to diagnose and root-cause technical and process issues
Ability to communicate with senior engineering, purchasing, quality and manufacturing staff
Travel required approximately 10-20 PERCENT with NA, Mexico and Europe

Restraint system (seat belt, airbag, steering wheel) experience preferred
ASQ certification preferred

Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

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Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Manufacturing/Industrial
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 08th Apr 2020

Key Skills:

Company Profile:


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