• Senior Customer Engagement Lead - Senior Technical Quality Manager Jobs in United States Of America - 25066168

  • SAP Labs Pvt Ltd
  • United States Of America, Usa

Job Description:

SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives


SAP Engagement offer customers the highest level of engagement available within SAP Accompanying digital transformations, implementation projects, creating best - run operations as well as initiating innovation opportunities within our largest customers These are entirely tailored, multi-year partnerships, offering our customers access to SAP global teams of experts across product & solution portfolios

SAP Engagement through tailored safeguarding services bundled into brand programs SAP MaxAttention, SAP Active Attention or SAP Value Assurance is the leading edge of the SAP service offerings for large customers Projects, implementation and operation safeguarding, customer escalation, Mission Critical Support are part of the key delivery tools to ensure our customers success

For SAP Belgium & Luxemburg, to join the Engagement team,
we are looking for a customer focused SAP Customer Engagement Lead


As an Engagement Lead (also known as TQM Technical Quality Manager), you are accountable for the day to day execution of the SAP Engagement portfolio & service plan, methods and tools, and best practices across all systems & landscape environments and platforms You will develop and demonstrate a premium level of understanding of the customers strategic business goals, business processes, landscape, industry norms and all available and late breaking technology as well as newly developed SAP services

The Engagement Lead is responsible for defining and orchestrating the portfolio of services to SAP customers with Engagements As trusted advisor on-site with the customer you have a crucial role in the co-creation and execution of the customer digital transformation roadmap with SAP services You are driven by innovation and customer focus

Based upon your SAP track record you have both the experience and management skills to orchestrate SAP global teams organized in CoEs and specialists to deliver customer results

The SAP Engagement Lead demonstrates, also driven by our customers, a premium level of enthusiasm for technology enabled business advancements Topics for our customers are for example public and private cloud, on premise and hybrid technologies, machine learning, PAAS, SAAS, IAAS, IOT, Industry 40, cyber security, big data, quantum computing, artificial intelligence, blockchain and smart factories


Lead or support strategic initiatives

- Identify and lead or support strategic initiatives successfully, that have a significant impact to the success of both the customer and SAP

Execution and management of the engagement

- Define the SAP Engagement portfolio & service plan and manage the delivery of that plan

- Review of services delivered by SAP as part of the engagement and discussions with main stakeholders from the customer or partner organizations and other SAP lines of business

Technical evaluation and documentation of customer situation

- Obtain a detailed understanding of the customer situation, including SAP solution landscape (on premise and cloud) and roadmap, core business processes, interfaces, critical projects and top issues and makes sure they are well documented

Anticipation and identification of risks and top issues

- Anticipation and identification of technical risks and top issues

- Drive prevention of risks and resolution of issues and top issues according to engagement deliverables

Operations, Innovation and Services delivery

- The goal of engagements is to support implementing projects, improve operations and bringing innovations without disruption into the customer landscape and processes

Establish SAP Solution Manager as collaboration platform

Documentation and reporting of Engagement status, action and value

We are looking for an experienced professional with a number of years of experience in managing customer engagements, (SAP) technological expertise, industry background and the ability to apply this expertise to specific customer business situations

Comfortable and experienced with executive audiences and a professional and mature customer interfacing profile
Judgment ability to demonstrate consistent logic, rationality and objectivity in decision making Achieves good balance between quick decisiveness and slower, more systematic approaches
Communication Demonstrates willingness to participate in and lead meetings and communicate effectively with staff at all levels
Standards of performance Strives and consistently achieves quality results, exhibits conscientiousness, dedication, self-discipline and responsibility
Service delivery project management skills
First level of understanding of customers SAP solution and all complementary products, including core business processes, his industry solution or requirements
Understanding customer projects and ability to estimate project plan and critical points in project progression


Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment Information Technology, IT Manager, ERP, Cloud, Technology, Quality

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 11th May 2020

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