Job Description:

Senior Customer Care Engineer

Job Title Senior Customer Care Engineer

Job Location Mumbai / Bangalore/Chennai

Qualification Bachelor of Engineering (BE) in Electronics with minimum 60 PERCENT marks in aggregate


Candidate should have minimum 7-10 years of experience in installation, commissioning and maintenance of computer controlled high cost material characterization instruments like Rheometer, Extruders etc Candidate should have experience of working in Pharma Sector and Pharma protocols like IQ/OQ/PQ Application knowledge of Rheometer and Extruders will be added advantage Candidate should have experience of planning and execution of installation and commissioning of high cost instruments Proficiency in latest computer hardware and software is essential


Attend installation & commissioning, maintenance and break-down calls of customer Guide customer in planning and maintaining optimum spares stock to reduce instrument downtime Maintain and update instrument history Ensure customer is satisfied with the performance of our instrument and the intended application is productive for customer Develop a win-win relation with customer and project Thermo Fisher as a valued partner He should collaborate and contribute in achieving Teams commercial goal Work closely with Sales Team / Supply Chain and Finance to ensure customer satisfaction and problem resolution Participate in implementation of process improvement initiatives associated with customer centric service operation

Communication Skill Candidate should posses excellent skill to communicate with customer in English both verbally as well as in writing

Mobility The job demands extensive touring and therefore, candidate should be ready to travel frequently

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : Production/Manufacturing/Maintenance/Packaging
Role : Production/Manufacturi ng/Maintenance
Salary : As per Industry Standards
Deadline : 19th Apr 2020

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