• Senior Contact Center Associate - 2nd Shift!! Jobs in United States Of America

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  • 1 - 4 Years
  • Posted : above 1 month

Job Description:

Senior Contact Center Associate - 2nd Shift!! - ( 1093824 )


Looking to start or continue your career Come join the Fiserv team!

We have a variety of Senior Contact Center Associate positions available for 2nd shift! If you are looking

For somewhere that you can take pride in servicing your customer
To belong to a large organization with great local presence and the feeling of family
For opportunities to earn more than just your base salary through various incentive and recognition programs
For support in advancing and growing your career

then look no further! Apply today!

Our Senior Contact Center Associates

Provide quality service and professional support in a variety of areas of inbound calls including, but not limited to financial statements, credit card processing or related inquiries
Investigate and problem solve possible fraudulent behavior
Assist with and support the launch of new products or services
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking
Use automated information systems to analyze the customers situation
Maintain a balance between company policy and customer benefit in decision making Handles issues in the best interest of both customer and company
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customers experience
Are afforded multiple cross-training opportunities to ensure we stay fluent with the ever changing needs of the business

For a day-in-the-life preview of our contact center associates, click on the link http//bcovevideo/2K4megF

Skills & Experience


Highly developed sense of integrity and commitment to customer satisfaction
Demonstrated passion for excellence with respect to treating and caring for customers
Ability to communicate clearly and professionally, both verbally and in writing
Ability to handle complaints and unpleasant customers
Possess a pleasant, patient and friendly attitude
Strong detail orientation and communication/listening skills
Willingness to work a flexible schedule and overtime when needed
Possess a strong work ethic and team player mentality
Medium to high proficiency with Microsoft Outlook, Excel and Internet Explorer
1 years in a service oriented capacity


Experience in a call center or other high-volume service center
Familiarity with performance requirements - Voice of the Customer, Quality, Schedule Adherence, etc
Some experience with multiline telephones and online noting systems


Customer Service Management
General Computer Competencies
Customer Support Policies, Standards and Procedures
Customer Support Service Agreements
Problem Management
Service Request Management Process
Knowledge of a Specific Customer Support Function
Customer Support Systems
Knowledge of Product Line

What we offer

Competitive wages
Medical, Dental, and Vision benefits within the first 30 days
401(k) with a 4 PERCENT match
Work-life balance, including generous time off policies Up to 17 days of paid time off during first year, plus 9 paid holidays
Industry leading parental leave policy including 12 weeks paid time off for primary caregivers
Up to $5,250 in tuition assistance after 90 days
Career advancement opportunities across all Fiserv organizations
Competitive shift differential for both 2nd and 3rd shifts

Fiserv is an Affirmative Action Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
Fiserv provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law

Primary Location United States-Maryland-Hagerstown-Hager - One Western Maryland P

Job Field Customer Service

Schedule Full-time

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : CRM/CallCentres/BPO/ITES/Med.Trans
Functional Area : HR/PM/IR/Training
Role : Recruitment
Salary : As per Industry Standards
Deadline : 14th Mar 2020

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