• Senior Consultant - Service Management Jobs in Hyderabad,India

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  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Senior Consultant - Service Management - 19000Y7L

Preferred Qualifications

Job Title - Senior Consultant Service Management

Location Bengaluru,Hyderbad,Pune,Noida

Organization Name Oracle Communications Global Business Unit, Global Solutions Center

Brief Role Description

This is a position for Service Management Consultant having sound understanding of Running Managed Services Projects across Domains Expectation is that candidate has required knowledge on ITIL principles Candidate must have worked with teams across locations, able to review, improve and execute ITIL based processes for Service Improvements Candidate may be required to travel to Customer location across the globe on need basis and deliver services to Customer at expected levels OR achieve exceptional Service Improvisation performance This role also demands sound understanding of Oracle Communications Applications OR relevant application so that candidate is able to articulate Business/Technology Issues to general accepted level of communication

Detailed Description


4 to 9 years of IT experience with 5 years of relevant experience focused on Incident Managenent,Change Management, Release Management,Deployment Management

ITIL Certified

Incident, Problem, Change and Release Management Functions

Knowledge on applying methods and procures to update Service Level Agreements, generate Key Performance Indicator Reports to report Service Availability

Expert in communicating with Customer, Oracle Applications OR relevant stakeholders effectively

Willing to work in 24x7 Environment with Shift Rotation

Should have hands on experience on Running Major Incidents, communicating across stakeholders levels in high impacting Incidents

Experience documenting processes, procedures and best practices

Ability to identify Service Improvement Opportunities to deliver best in class service to the end Customer

Desired Profile

Strong English written/verbal communications and

Experience with working in Managed Services Environment

Familiarity with Oracle CGBU Stack (BRM, OSM, ASAP, UIM, SOA, AIA)

Strong Inter personal skills

Self-motivated individual who works well within a team and mentors the team

Willing to travel to customer sites across globe on a regular basis

Experience in working as part of Global/ Matrix/ Virtual teams

Self-driven & motivated Ability to work under minimal supervision

Excellent Analytical skills

Flexible to work in 24x7 Shift Rotation Environment on need basis

Any Oracle certification is an advantage but not mandatory

ITIL certification would be preferable

Educational Qualifications

UG B Tech/BE - Computers, Electrical, Electronics/Telecommunication, Information Technology

Desired Experience Level 4-9 years

Detailed Description and Job Requirements

Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications

Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements

2-5 years of overall experience in relevant functional or technical roles Undergraduate degree or equivalent experience Product or technical expertise relevant to practice focus Ability to communicate effectively and build rapport with team members and clients Ability to travel as needed

Job Consulting

Travel Yes, 75 PERCENT of the Time

Location IN-IN,India-Bengaluru

Other Locations IN-IN,India-Pune, IN-IN,India-Hyderabad, IN-IN,India-Noida

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 25th Feb 2020

Key Skills:

Company Profile:


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