• Senior Cloud Operations Engineer Jobs in Noida,India - 25329930

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  • 4 - 6 Years
  • Posted : above 1 month

Job Description:

Setting up monitoring, troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud & on-premise data centres
Provide second level contact to customers and respond on reported issues within the agreed SLAs and act as a shift lead for team handling first level of support
Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments
Automation of various processes using configuration management tools like Ansible, Chef etc or scripting using Python, Perl, Bash etc
Augment the DevOps team to perform break/fix tasks on customers cloud infrastructure after due diligence and discussion with the requisite stakeholders
Become the primary point of contact for customers and participate in regular cadence calls for business improvement
Own knowledge sharing sessions to improve the underlying knowledge base of the team, helping them expand their breadth of expertise
Identify performance bottlenecks and optimize performance using solutions like database indexes, Vanish, Memcache, Redis, CDN integration etc
Ownership of client onboarding journey, helping them understand the various processes involved and setup of the various systems involved
Setup, deploy and manage application on different cloud platforms as per customer need
Utilize excellent customer service skills and exceed customers expectations
Innovate and actively look for improvements in overall infrastructure, performing critical PoCs for improving customer experience & improved stability of the cloud infrastructure
Troubleshooting system and network problems and diagnosing and solving system issues;
Setting up new users accounts and profiles and dealing with password issues;
Rapidly establishing a good working relationship with customers and other professionals
Implementing centralized log managed on multiple applications using either of Logentries, Loggly or ELK

Must Have

BE/BTech/MCA, with at least 4 years experience in managing an infrastructure

Experience working in 24x7 Support Environments on help desk tickets

Experience with Linux servers in virtualized environments

Experience in managing infrastructure for public facing PHP or Java web-applications

Strong experience with Web server like nGinx, Apache

Familiarity with the fundamentals of Linux scripting languages like Bash, Python, Perl etc

2 yrs in AWS Administration experience

Experience on Docker, Kubernetes etc

Experience on monitoring tools like Nagios, NewRelic etc

Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow etc

Experience in creating process documents for help desk support

Effective written and verbal communication skills

Willing to work in 24*7 rotational shift job

Good to have

Experience with configuration tools like Chef, Puppet or Ansible

Experience over Automate deployments using Capistrano, Jenkins, CodeDeploy, Docker etc

Administration experience on Google Cloud or Microsoft Azure

Certifications in RHEL, AWS or Microsoft Azure

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 06th Jun 2020

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