• Senior Client Care Executive Retention Jobs in Bangalore,India - 25333498

  • Standard Chartered Bank Ltd
  • Save Job
  • 4 - 6 Years
  • Posted : above 1 month

Job Description:

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

JOB PURPOSE
To conduct the Retention process for the Business and other projects as per business needs

KEY RESPONSIBILITIES
1 Call Mortgage/PL/Cards/SME customers who have written/called to the Bank for Closure with an aim to retain
2 Identify customer issues & provide a resolution
3 Explain retention offers & negotiate with the least possible reversal
4 Record findings and highlight Accurate and complete data capture
5 Adhere to Cancellation & Reversal Budgets
6 Adhere to TAT for closure & Reversals
7 Controls and checks to be followed at all times
8 Ensure Data Security and Customer Confidentiality maintained at all times
9 X-sell products basis business needs and opportunity identified
10 Learn established process and ensure strict compliance at all times
11 Manage save rates as per standards

Ensuring the recommended process of Retention is followed
Co-ordinate closely with GSSC & Marketing teams
Awareness on mis-selling, AML, and other customer protection principles
Responsible for overall awareness, adherence and implementation of the Group AML Standards and Country KYC policies
Establishing a culture and systems and controls to ensure that the businesses operate according to higher standards of regulatory and compliance practices as defined by requirements including local banking laws and anti-money laundering guidelines as part of developing a culture of good compliance
The job holder must ensure he /she is fully aware of all the policies and procedures issued in relation to money laundering prevention He / she must ensure compliance with these policies and procedures on an ongoing basis Any suspicious transaction must immediately be reported to the supervising officer Further ensure that there are adequate controls in place to mitigate risks

Fraud Control and Data Security
The role holder would be responsible for a implementing the fraud control and Data Security as per standards Identify opportunities to improve continuously
Ensure the defined escalation mechanism is followed and appropriate disciplinary process as defined should be implemented
In addition, the Job Holder may be given additional responsibility on projects and mis as per business needs from time to time

KNOWLEDGE/SKILLS/EXPERIENCE
Graduate with very good communications skills
Experience in a similar role is preferred
High on influencing and negotiation
Strong analytical and communication skills
Excel and system skills

Apply now to join the Bank for those with big career ambitions

To view information on our benefits including our flexible working please visit our career pages
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Profile Summary:

Employment Type : Full Time
Industry : Banking / Financial Services
Salary : Not Disclosed
Deadline : 06th Jun 2020

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