• Mumbai City
  • Save Job
  • 9 - 12 Years
  • Posted : above 1 month

Job Description:

Capital First is looking for a Regional Collection Manager who can manage a team and co - ordinate the operational recovery activities for maintaining credit portfolio in his / her region The candidate is required to administer corporate policies and procedures and ensure that front delinquencies are minimized

Job Responsibilities

Responsible for overall SLA delivery of the center

Effectively resolve complexities that may arise due to multi - functional (Quality , Training , Operations) team interactions within the center

Understand call center delivery expectations , translate them into various delivery parameters (agent specs , potential sources , WFM issues , asset / infra needs , growth / shrinkage planning , reporting needs , costing development , change management , etc)

Create an environment facilitative of high performance , optimal stress and fun (leading to lower attrition)

Ensuring collection targets are met consistently through the predefined productivity norms within the defined costs , time and quality parameters

Coach team members regarding their performance and suggest and implement corrective actions as required

Analyze MIS reports; identify trends and take appropriate action on the same

Responsible for Controlling attrition

Coordinate with support functions for recruitment / on boarding / training

Review performance with the Partner Centre Head and NAM at least once every month

Maintaining client billing records and publishing the same

Optimum utilization of resources - Display cost consciousness and optimum utilization of resources

Requisite Qualification

MBA / Graduate / post graduate

9 - 12 years of experience in collections,

Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 17th Mar 2020

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