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Job Description:

Senior Business Analyst Locations Gurgaon, India

Categories Customer Care Categories Operations

Job Description

This is a Band 30 Role

Why American Express

Theres a difference between having a job and making a difference

American Express has been making a difference in peoples lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards

Weve also made a difference in the lives of our people, providing a culture of learning
and collaboration and helping them with what they need to succeed and thrive We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community And when theyre ready to take on a new career
path, were right there with them, giving them the guidance and momentum into the
best future they envision

Because we believe that the best way to back our customers is to back our people

The powerful backing of American Express

Dont make a difference without it

Dont live life without it

Responsibilities

Develop and execute process improvement projects/ action plans/ initiatives to drive key business metrics
Quickly identify negative trends in operational indicators and implement effective corrective measures
Publish Scorecard & Dashboards for the team & Segments to Sr Leadership
Proactively identify and remediate any regulatory gaps
Develop and maintain strong relationships with business leaders/ support functions across the Network
Shift timings 24x7 environment

Qualifications Qualifications

Strong result orientation, sound thought leadership and ability to innovate
Strong analytical and problem-solving skills
Good project management skills
This role may be subject to additional background verification checks
The incumbent should have completed minimum 12 months at band 28 and 18 months at band 30 in the current role at the time of application
The incumbent should not be on any counseling at the time of application
The incumbent should have a performance rating of G3/L3 or better in the last annual PMP review
Working knowledge of tools like SAS, Tableau, VBA & macros would be a plus

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Business/Systems Analysis
Salary : As per Industry Standards
Deadline : 28th Jan 2020

Key Skills:

Company Profile:

Company
American Express Banking Corporationarfix

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