• Senior Associate - Technical Support Engineering Jobs in United States Of America

  • Ciena India Pvt Ltd
  • United States Of America, Usa
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

What will you do at Ciena

Provide system level post-sales support for CIENAs Customer base This includes testing, troubleshooting and remote technical support for CIENA products A firm understanding of the fiber optic transport protocols is essential Knowledge and experience with personal computers, Microsoft office suite of software Mid-level expertise in data communications protocols including Ethernet and IP networks is required Experience with Linux, UNIX and SUN/Oracle systems would be beneficial

Responsibilities Include

Provide remote technical support (via telephone or on line) for identified CIENA products 24x7 when required On call duty includes evenings and weekends
Provide on-site support to Customers where required
Communicate with Design and Supply Chain on problems / issues found in the field
Utilize debug tools as well as lab research to aid Customers technical problem Recover information necessary to escalate the incident/issue to senior engineers Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
Work with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback
Create, review, validate and publish required MOP/ISB/FSB documents
Contribute to knowledgebase
Train newly hired Technical Support Engineers
Performs other duties as assigned

Skills and Abilities

Proficiency with various office software applications including Microsoft Outlook, Microsoft Word, and Excel
Ability to analyze, trouble-shoot and resolve problems
Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
A working knowledge of transport and switching systems for telecommunications applications and Optical Networking
Experienced with various types of test equipment for optical and protocol testing
Experience with system level trouble shooting on fiber optic telecommunications transport and switching equipment
Basic knowledge of OTN, SONET/SDH/DWDM, Carrier Ethernet protocols and a general understanding of other Switching/transport concepts are required
Mid-level expertise in data communications
Good abilities to build relationships build and strong Customer focus
Team player that is ready to contribute or lead elements of troubleshooting and problem resolution
Ability to deal with stressful situations with colleagues and customers
Must have the ability to communicate effectively in English language both verbal and written

Education and Experience

Bachelors degree in technical field (eg Engineering, Computer Science, Information Systems, etc) from a four-year college or university with three to five years related experience or equivalent combination of education and experience
Basic knowledge of the operation of fiber optic transport and/or switching equipment
Experience in a technical support role with an equipment vendor in the Telco industry
Proven problem solving experience and expertise
Problem solving experience with SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities
Basic knowledge of OTN and related technology


Rewarding experience Meaningful outcomes

Making a difference in peoples lives through design and implementation of leading network technologies Thats what motivates us

A distinct way to work

Free thinking, free discussion, and collaboration are the norm Expect more satisfying outcomes - both personal and professional

Ciena values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender or age

Ciena is also committed to developing inclusive, barrier-free selection processes and work environments If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific needs / accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner Information received relating to any specific needs / accommodation measures will be addressed confidentially

What you can expect from us

You will receive notification of your successful application
Successful applicants will be contacted by Talent Acquisition for an initial discussion
If suitable you will be considered for the short list and our formal interview process

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Mar 2020

Key Skills:

Company Profile:

Ciena India Pvt Ltdarfix

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