• Senior Associate , Senior Cce Ahmsi , Senior Analyst Jobs in Mumbai,India - 23842636

  • SYNCOPY BUSINESS SOLUTION

Job Description:

Greetings From SYNCOPY

 

Hiring for Email/Web chat process -

Mandatory -

-Rotational shifts (5 days)

-Rotational week off (2 days)

-Grad and Undergrad can also apply

-Fresher and Minimum 6 months BPO Experience can also apply

 

Customer Service-Web/Chat

Suggested KeySkills

Customer service, email support, writing

Description


  • Deliver efficient, effective, professional and courteous service to intermediaries and customers

  • Address all customer and agent requests and queries within established timeframes and service levels

  • Take follow up action in respect of customer queries, requests and complaints and ensure effective closure

  • Be proactive towards service level timelines and quality metrics as defined in the delivery model

  • Analyzing problems & Providing Solutions

  • Candidate should be ready for rotational shifts and offs

  • Candidate should be responsible and dependable

  • Should be team member in his/her existing profile

  • Should have Analytical skills

  • Candidate should possess excellent written communication skills

  • Candidate with good customer service skills would be preferred

  • Candidate should have 0-1 year of experience in Customer Support Process

  • Prior experience in Customer Service industry will be an added advantage

  • Should be open to work in Night shifts

  • Responsible for dealing with International Clients

  • Responsible for dealing with Clients’ Queries

  • Typing Speed should be 32/98%




  •  

    Job Location -

    -Mumbai

    -Pune

     

    Profile Summary:

    Employment Type : Full Time
    Eligibility : Any Graduate
    Industry : CRM/CallCentres/BPO/ITES/Med.Trans
    Functional Area : Operations/Customer Service/Telecalling/Backend
    Role : Any Process - International BPO Type
    Salary : Rs 0.50 - 3.00 Lacs p.a.
    Deadline : 18th Apr 2020

    Key Skills:

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