• Senior Associate Jobs in Hong Kong - 23772719

  • DBS Bank Ltd
  • Hong Kong
  • Save Job
  • 7 - 10 Years
  • Posted : above 1 month

Job Description:

Senior Associate / AVP, Collection System & Quality Management, Risk Management Group - ( WD07606 )

Business Function

Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks We provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decisions In addition, RMG is responsible for the monitoring and reporting on key risk issues of the Bank To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure

Responsibilities

To lead the collection digitalization journey and explore various digitalization tools for continuous improvement on cost effective collection
To deploy and explore innovative measures on collection activities
To oversee the upgrade / enhancement of Collection System (ie Auto-Dialing System, Debt Manager)
To co-ordinate with CBT / Service Vendors / Collection Teams to ensure requirements and UAT are properly stated and tested
To support Project NAGA
To act as the Quality Manager for improving collection call quality
To conduct Collection training to enhance collectors skillsets
To support and liaise with internal technology team / external service vendors for digitalization collection on future collection model, such as Chatbot
To source service vendors for innovative digitalization collection tools
To collaborate with internal / external parties on building / deploying digital tools in Collection, such as RPA, OCR etc
To support the ongoing ADS enhancement & DM Upgrade from V7 to V11 in 4Q 2019
To facilitate the roll-out of Customer Experience Framework in 2019
To explore Speech Analytics for improving call quality assessment and customer experience in 2020
To work with CHATBOT team on the development of Collection CHATBOT in 2020
To support the Project NAGA to be rolled out in 2021

Requirements

7 years solid experience in collection within Consumer Banking is preferable
University graduate or equivalent OR
Secondary education plus 7 years or above experience on consumer banking
In-depth knowledge in banking operations especially in collection field
Familiar with guidelines / regulations laid down in the Code of Banking Practice, Code of Practice on Consumer Credit Data and HKMA Supervisory Manual
With Customer-focused mindset and good communication and presentation skills

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Financial Services/Stockbroking
Functional Area : Banks/Insurance/Financial Services
Role : Banking -General
Salary : As per Industry Standards
Deadline : 07th Apr 2020

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