• Senior Associate Consultant Jobs in Pune,India - 23854091

  • BMC Software

Job Description:

Description and Requirements
BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success
Every BMC employee has the potential to have a tremendous impact on customer success and when customers thrive, we all do
BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition
GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide It provides unique opportunity to meet customers and solve their business problem by consultative approach This group is responsible for managing latest BMC technologies and making sure customers get the maximum value from their investment

Position Overview

Individual is responsible for monitoring, maintaining and providing resolution for BMC Server Automation and Decision Support He/She will ensure that BMC Server Automation and Decision systems are correctly monitored, maintained, and accessed to ensure accurate high availability for end-users

Key Account abilities/Duties


  • Provide L2/L3 operational support on BSA and BDSSA, as per agreed SLAs

  • Experience in L3 Support, Administration and Development is essential

  • Maintain BSA platform availability as per agreed availability commitment

  • Develop new compliance rules, integrations, and reports

  • Troubleshoot BSA and BDSSA application, customizations, patching/provisioning/BL package deployment issues

  • Recommend & plan upgrades/patches and roll out of new features

  • Assist customer drive adoption of the monitoring solution across the environments

  • Work closely with Service Owners to review service delivery quality with focus on continuous improvement

  • Follow the ITIL standard best processes

Requirements

  • Candidate must possess a Bachelor s Degree

  • Experience level 7+ years

  • Should have worked in Managed Services environment

  • Strong and demonstrable experience in administration of Windows/Unix/Linux OS

  • Working/Proven knowledge of VMWare and other virtualization technologies

  • Online and Offline Patching of windows, Linux and UNIX using BBSA

  • Strong knowledge and experience in Shell scripting

  • Good knowledge of networking and database concepts

  • Excellent in troubleshooting BSA and BDSSA applications, integrations and customizations

  • Well organized with a positive attitude, and ability to work and communicate with Customers, Vendors, and other internal groups as required

  • Should be customer facing

  • Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results

  • Effective communication skills (verbal and written)

  • Willing to work in shifts, weekend and on-call support will be required



It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors

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Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 19th Apr 2020

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