• Senior Application Support Manager Jobs in Chennai,India

  • Standard Chartered Bank Ltd
  • Save Job
  • 14 - 17 Years
  • Posted : 30 days ago

Job Description:

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East

To us, good performance is about much more than turning a profit Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good

Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation This in turn helps us to provide better support to our broad client base

The Role Responsibilities

Monitoring, Secondary Application Support, patches movement and data base activity in application for multiple countries

Supporting the application which is being used for ATM Switch / card production

Primarily responsible for the stability of the production system

Providing end-to-end support to ATMs, that even includes periodic checks for any errors in the ATMs and taking the necessary measures

Supporting the Visa file settlement and batch processing

Quality check on Disk memory by constantly monitoring backup logs Disk memory space are cleared and verified Solving the day to day issues which are happening in the production setup

Administering Vendor teams for ATM SWITCH looking at transaction flow between the ATMS and SWITCH, branch and ATMS, tracking of networking, disk space for space management, and tracking of allied branches and VISA, MASTER and Local Switch transactions Verifying all the reports and data file submitting to the Bank

Monitoring the DR site and conducting DR drill activity (Switching over primary to DR and fall back)

Checking the Connectivity between various interfaces like VISA, MASTER and Local Switch transactions

Providing secondary support via calls and emails for countries about ATM and application related issues In case of issues in ATM, requesting the logs from ATM and observing the issue via logs for resolution

Checking the transaction details using concern logs and liaise with (vendor) for providing the hot Fix for bugs

Putting in place processes to identify how we can improve the service to our customers and putting in place measures to check how well we are doing

Taking ownership of issues and be willing to work across organizational boundaries and structures ie horizontally and vertically

Proposing options for our customers to consider including low-tech solutions or workarounds if appropriate and Document Implementation steps with country dependency

Implement automated sanity check for post implementation verification

Identify issues in short SPAN of time and explore the issue at base level

Providing VNC to Project teams for checking or validation of result in production post project and change implementation

Functional walkthrough provided to explore the implementation steps and identify gaps prior to approval

To continuously LEAN improve incident, problem, change process and interrelate on each sections

Primarily responsible for running Continuous Services programs across Retail Banking area

Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting

Responsible for knowledge management, ensure that resolution steps, preventive actions etc are well documented and kept for future reference

Responsible for adhering to the established process of Incident, Problem, Change and Release management

Responsible to proactively identify the risks in the application and manage the mitigation actions

Responsible for managing, tracking and timely closure of risks and other compliance related issues

Participate in internal / external risks and responsible for timely closure of audit action items

Participate in cross-training and knowledge transfer activities within support teams

Resolve technical issues & manage and resolve severity incidents and update the record in Remedy system

Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue

Perform root cause analysis of incidents and maintain repository for future use

Coordinate with IT Service Centre for resolution of relevant issues

Ensure that back up and disaster recovery plans are executed

Coordinate during the SCM process for source management

Our Ideal Candidate


Computer Science/Information Technology & related fields

Bachelor of Science or higher / Bachelor or Engineering or higher

Skills & Attributes

Must have

Sound knowledge of ATM / ATM Switch / VISA and MasterCard Financial Interchange Networks / ISO 8583 Standards / EMV Compliance / Payment Solutions and experience in Production Support & People Management

Strong Techno functional knowledge on Retail banking applications

Minimum 14 years of experience in applications development and / or production support

At least 3-4 years experience interacting with internal and external stakeholders / vendors via verbal and written communication

Excellent prioritization, organizational and time management skills

Demonstrate strong problem-solving skills and analytical in problem resolution

Team player, fast learner, self initiative and reliable

The position will require candidate to be on standby support for non-office hour online or batch incidents

Nice to have

ITIL certifications

Agile methodology / Scrum framework

Apply now to join the Bank for those with big career ambitions

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 16th Mar 2020

Key Skills:

Company Profile:

Standard Chartered Bank Ltdarfix

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