• Senior and Intermediate Microsoft Exchange Engineers Jobs in South Africa

  • South Africa
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Company Description Looking for the next step in your career Enjoy a challenge Do you have an ambition for innovation Want to make a difference

If you join our growing global team, youll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era Youll be part of a team whos passionate about making a difference to the way technology shapes how we live and work whether its protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things

Youll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success You provide the skills, passion and ideas, and well provide the platform to realise your ambitions Great talent Great teams Great work Great opportunities

Job Description The Microsoft Exchange Engineers are proactive in identifying, investigating and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution Their primary objective is to ensure zero missed service level agreement conditions The Senior Microsoft Exchange Engineer focuses more on third line support for high complexity incidents and maintains the End-user Computing environment and monitoring equipment

Engineers are required to strictly comply with all processes and procedures as prescribed by Dimension Data and the client when relevant Their ability to communicate well and to capture all pertinent details when required will contribute to their success They are able to multi-task and demonstrate good client service orientation These individuals have good problem solving skills in End-user Computing related operations

What youll be doing

Monitor infrastructure
Identify problems and errors
Ensure resolution of incidents and requests
Ensure continuous feedback
Incident management

In this position you will be required to

Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements
Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure
Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail
Take full ownership for managing the incident to resolution within the service level conditions
Perform level 3 server and network troubleshooting, server rack mounting and cable patching / management
Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures
Perform the necessary hand over procedures in cases where shift work is required
Produce breach and other reports to identify failures and short-comings

Qualifications Certification MCSA Office 365 or MCSE Productivity
Experience minimum of 5 years experience working with Exchange 2010, 2013, 2016, Exchange Hybrid and Exchange online
Experience with Clustering, Network load balancers and F5
Experience with on-premise AD, Azure AD, AD Connect, ADFS and similar technologies
Experience with Lync, SFB and SFB online preferred
The hiring manager will access suitability for whether the candidate is to be considered Intermediate versus Senior during the selection process

Additional Information Diversity in Dimension Data
Dimension Data is an equal opportunity employer with a global culture that embraces diversity All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Consulting Services
Functional Area : IT Hardware : Hardware Products & Services
Role : H/W Installation/Maintenan ce
Salary : As per Industry Standards
Deadline : 15th Jan 2020

Key Skills:

Company Profile:


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