• Senior Advanced Support Engineer Jobs in Mexico

  • Mexico
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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Senior Advanced Support Engineer - 19000TND

Preferred Qualifications

Job Description of SOA Suite Analyst
* Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
* Resolve high level, very complex, or previously unknown issues requiring expert technical knowledge of Oracle Fusion Middleware Products and supporting troubleshooting tools
* Support various Oracle Fusion Middleware Components and Workflows and Business Processes
* Performance tune Oracle Fusion Middleware Solution Stacks
* Apply knowledge of Oracle Fusion Middleware installation
* Troubleshoot and debug all the tiers in the Oracle Fusion Middleware tech stack
* Work with the customer to establish action plans and provide guidance in support of Oracle Fusion Middleware
* Research technical and industry related issues in the Oracle Fusion Middleware space

Skills and Experience Profile;

Drive troubleshooting calls leading several Oracle engineers for analysis
Bachelors Degree Information Systems, Computer Science, or Engineering required to establish the basic understanding of computer systems and standard processes for implementing software
Oracle SOA Suite product training
Oracle Weblogic Server product training
Experience with installation and configuration of Oracle SOA Suite product stack to support customer assistance and troubleshooting
Experience with upgrade of Oracle SOA Suite product stack
Experience with data collection tools to support troubleshooting of errors, performance, and configuration
Exposure and experience with multiple customer designs and implementations to be in position to evaluate and recommend work around solutions and functionality design

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products You should be highly experienced in some Oracle products and several platforms that are being supported You will be expected to work with only general guidance from management while advising management on progress/status

Job duties are varied and complex utilizing independent judgment May have project lead role Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience Experience with Oracle*s core products, applications, and tools is important

Job Support

Travel Yes, 25 PERCENT of the Time

Location MX-MX,Mexico-Guadalajara/Zapopan

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Database Administration (DBA)
Salary : As per Industry Standards
Deadline : 11th Mar 2020

Key Skills:

Company Profile:


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