• Senior Account Manager Jobs in United States Of America - 25307196

  • Symantec Software Solutions Pvt Ltd
  • United States Of America, Usa
  • Save Job
  • 7 - 10 Years
  • Posted : above 1 month

Job Description:

Symantec Corporation (NASDAQ SYMC), a global leader in cybersecurity, operates one of the worlds largest cyber intelligence networks allowing organizations, governments, and people to secure their most important data wherever it lives Enterprises across the world rely on Symantec for integrated cyber defense against sophisticated attacks across endpoints, infrastructure, and cloud More than 50 million people and families rely on Symantecs Norton and LifeLock Digital Safety Platform to help protect their personal information, devices, home networks, and identities at home and across their devices

ID Analytics (a division of Symantec) is a leader in credit and fraud risk solutions with patented analytics, validated expertise and up-to-the-minute insight into consumer behavior Founded in 2002, with a vision to think differently about how institutions solve the problem of verifying consumers identities, we now tackle a full range of identity challenges, including assessing credit risk and improving online customer experience Our tools help our clients protect themselves and their customers from identity risk and fraud Our solutions are all powered by analytics, but its our access to data unseen by other bureaus that differentiates our solutions ID Analytics is a Symantec company We are looking for an Senior Account Manager with a minimum of 7 years of B2B sales experience with enterprise credit, fraud, and identity technology solutions This critical role will work with some of our most important accounts

The Senior Account Manager will be responsible for developing action-oriented account strategies with the goal of maintaining and growing revenue This is an incredible opportunity for a proven account manager used to working in a fast-paced, innovative environment

Major Job Functions

Effectively coordinate internal resources to support solution design, proposal development, pricing, contract negotiations, implementation of solutions and ongoing post-sales support
Demonstrate a thorough understanding of client needs and ability to match those needs to ID Analytics solutions
Serve as an advocate and as the voice of the client back to the organization
Responsible for providing accurate forecasting and pipeline development


The Senior Account Manager is responsible for cultivating positive, long-term client relationships The primary focus will be on client satisfaction and retention by developing and maintaining relationships at the C-level and senior technical leaders

Monitor transaction utilization and works consultatively with clients to

1 Ensure client satisfaction with IDAs products and solutions,

2 Increase utilization of current products, and

3 Identify and pursue opportunities where other/additional ID Analytics products and services may add value

Schedule periodic reviews with key client contacts to evaluate client utilization, determine client needs, and develop client service plans that ensure appropriate utilization of all contracted products
Work in tandem with ID Analytics enterprise solutions team to ensure client expectations and experience of purchased products are met during the entire lifecycle
Facilitate timely resolution of client issues
Serve as the voice of the client and actively provide feedback through appropriate channels (including product management and development) to identify product, process and company improvement opportunities
Maintain and update all client communications, activities, issues and correspondence in Sales Force and JIRA database on a regular and consistent basis
Identify competitor presence within client base and communicate information and feedback internally for use by Product team
Maintain up-to-date understanding of industry trends and technical developments that effect target markets
Other duties as assigned


Excellent written and oral communication skills; articulate and persuasive presence and speaking experience required
Proven track record in sales account management, especially with complex, analytic, information-based solutions
Experience managing strategic business relationship with client at all levels of the client organization
Proven ability to meet and exceed targets (KPIs and a monthly/quarterly/annual revenue quota)
Experienced in negotiating detailed and complex multi-year contracts with Fortune 500 enterprises
Self-motivated to establish new relationships and drive initiatives to drive client satisfaction
5 years of experience working with similar solutions for Financial and/or Telco accounts
Experience in working effectively with technical and commercial business stakeholders
Bachelors degree level required or equivalent and/or relevant work experience
Ability to drive personal results in a collaborative, team selling environment
Ability to champion new ideas, initiate change and drive innovation
Excellent planning, organizational and project management skills

Symantec is proud to be an equal opportunity employer We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law Symantec strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds

We also consider for employment qualified individuals with arrest and conviction records In addition, Symantec will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant Learn more about pay transparency

EEO is the law Applicants and employees of Symantec Corporation are protected under Federal law from discrimination See the EEO poster and supplement

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 02nd Jun 2020

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