• Security Support Specialist Jobs in Chennai,India - 25330966

  • Standard Chartered Bank Ltd
  • Save Job
  • 5 - 7 Years
  • Posted : above 1 month

Job Description:

1 Help the PSS Team to provide coverage on a 7 day a week, 24 hour per day (24/7) basis

2 Take End to End ownership of Security Technology Services incidents and Requests in order to resolve them within agreed objectives and to the satisfaction of customers

3 Help PSS Team debug difficult issues and achieve resolution

4 Meet or Better assigned SLAs

5 Improve stability of applications through root-cause analysis and undertaking preventive / perfective maintenance activities

6 Look at ways of improving the processes in order to achieve continuous productivity and quality improvements

7 Adherence to the specified standards of Quality and Audit / Risk requirements

8 Upholding the Values of the Group and Company at all times and Compliance with all applicable Rules/ Regulations and Company and Group Policies

9 To build relationship & network with stakeholders within & outside STS

10 Ensure customer satisfaction through improved service and quality

Key Relationships

PSS Manager

PSS Team Members

Customers (Business)

Service Desk Team Members

IT Country Service Managers and Heads

ITSC Unit members, Human Resources, Service Quality & Risk Team

For

Reporting, Prioritizing

PSS Activities

Customer Management

Service Desk Operations

Technology Operations

Relationship Management

Service Excellence

Risk Management

Key Measures

Continuous improvement in Productivity, Quality, Service Levels

Performance on PSS activities

Employee Engagement

Required Skills, Aptitude, knowledge and discipline

Customer Engagements and Satisfaction

Networking with Stake holders

Eligibility & Requirements

Qualifications

Essential Graduate in Computers or other Technical certifications

Desired Post Graduation in Science / Others, Technical certifications

Years of Experience A minimum of 5 to 7 years of experience in any of the Security Products under the Data Protection

Nature of Experience Experience in supporting business critical applications in Security Technology Services space

Product/Skill Knowledge Experience in any of the Security Products like DLP, Encryption & Tokenization tools, Cryptography tools etc of Data Protection domain and hands on in Python / Java scripts, Oracle PL/SQL, UNIX Shell Scripting

Essential Skills / Aptitude

Experience in Production support is mandatory

Good interpersonal and communication skills

Must be detail oriented, highly organized and able to handle a variety of tasks in an efficient manner

Strong ethics, loyalty and genuine concern for the needs of others

Adept at applying generalist IT knowledge to specific problem resolution situations

Familiarity with hardware/software components and terminology

Strong customer service background, ability to work in a team environment, enjoy working with people

Strong analytical and statistical skills

Self Learner / Quick Learner

Proven ability to Multitask

Demonstrated customer service skills

Ability to ensure all client requirements is met along with overall client satisfaction

Adherence to the specified standards of Quality and Audit / Risk requirements

Coordinating with other business functions to develop and implement plans

Ensure proper communication across all lines of authority within the team

Apply now to join the Bank for those with big career ambitions

To view information on our benefits including our flexible working please visit our career pages

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 06th Jun 2020

Key Skills:

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