Job Description:

Search Relevance Engineer Bengaluru, India Full time

Company Profile

Freshworks Inc is the parent company behind the suite of products which includes Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, and Freshmarketer The companys suite of products is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers Founded in October 2010, Freshworks Inc is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India Freshworks has its HQ in San Bruno, California and global offices in India, UK, Australia, and Germany The companys cloud-based suite of SaaS products is widely used by over 100,000 customers around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco


Research, Recommend and implement best practices of text based relevance systems that can scale

Develop new ranking features and techniques and build upon the latest results from the research community

Work with product management to analyse functional requirements and work towards taking this to production

Understand the existing use cases of search and work with the team to develop strategies to improve search relevance

Design and work to operationalize new search usage metrics and patterns to identify opportunities to improve search relevance

Write clean, testable, readable and maintainable code that scales Take ownership of your code and features, from design through deployment and support


Hands-on experience in positions focused on Machine Learning, Information Retrieval, Natural Language Processing, Text analysis, Learning to Rank, etc

Experience in implementing mathematical models and algorithms to improve search results

Expertise in collecting, cleansing and reshaping unstructured/raw datasets

Good understanding of Data structures and algorithms and ability to write high performance code

Ability to quickly respond to the changing needs and roll out functionality in small, usable increments

Solid understanding of the Software as a Service (SaaS) model

Solid engineering and coding skills Ability to write high performance production quality code Experience in Java, Python, Scala or similar languages is a plus

Experience on improving search relevance using Lucene/Solr/Elasticsearch or any other similar product

Experience on Service Oriented Architecture and RESTful APIs

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 19th Apr 2020

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