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Job Description:

SDLC and Process Delivery Mg - 19030303

Description

Position Summary

The Solution Delivery Lifecycle (SDLC) Manager will be a member of the Development Technology and Process team (DTP) within the Global Consumer Technology (GCT) CTO organization reporting to the Head of SDLC and Process The role will lead and manage multiple service delivery and support teams, comprising Citi staff and contractors The services delivered cover BAU activities such as the operation of SDLC tools as well as project activities such as building and delivering new or enhanced functionality The role will liaise with DTP teams and service provider partners in delivering the capabilities The role will be responsible for ensuring that the team delivers quality services that meet the defined expectations

Key Responsibilities

Lead and manage multiple SDLC service delivery and support teams
Collaborate with and manage service provider partners in delivering the services
Responsible for ensuring that the teams deliver quality services that meet the defined expectations
Working in a support services group, with global exposure and many top priorities and clients
Liaise effectively with DTP colleagues and the broader CTO and GCT organizations in the service delivery
Manage priorities and monitor capacity utilization for the service delivery teams
Provide regular updates to DTP leadership on the service delivery operations
Drive improvements in work processes for the delivery teams
Ensure terms of Statements of Work (SOW) are met mitigating any risks to the terms and escalating to DTP leadership as necessary
Perform tasks related to the renewal of SOWs, ensuring no lapse in coverage

Qualifications

Qualifications

Knowledge/Experience

Ability to define, communicate, implement and manage service delivery
Demonstrated ability to interface with partners to successfully deliver technology services by leading one or more teams
Technical background in IT service delivery environments
Able to work well with global teams
Experience in enterprise-scale global shared services environment
Proven to work well under pressure with multiple competing priorities
Proven ability to adapt and solve problems within constrained timeframes
Excellent skills and knowledge of situational awareness, negotiation, persuasion and conflict resolution

Skills & Competencies

Technology project management skills within an agile SDLC
Strong team leadership, management and facilitation skills demonstrated within technology service delivery functions
Able to use sound business judgment to deliver high quality services
Exhibits strong leadership qualities with the ability to influence, guide and mentor team members
Interest in continuous learning
Candidate should be a dynamic, engaged and a visible leader
Excellent communication skills
Team management skills (including team building, creativity, flexibility initiative and motivation)
Execution skills (quick thinker who can take strategic decisions to implementation, ability to prioritize, analytical thinking and attention to detail)
Strong interpersonal skills
Knowledge of Oracle Primavera, Planview and Jira Software will be a plus
Proficient in MS Excel, MS PowerPoint, MS Project and MS Visio

Skills & Competencies

BS or BA degree or equivalent education, and experience in Information Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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