• Scienaptic - Product Support Engineer - ITSM Jobs in Bangalore,India

  • Scienaptic

Job Description:

Job description

- Scienaptic (wwwscienapticcom) is a new age AI powered credit underwriting company that offers end-to-end credit decisioning platform Scienaptics Ether platform is fundamentally disrupting the way consumer credit is administered

- Financial institutions looking to expand their addressable market are engaging with Ether, which offers a suite of smart AI tools to better identify qualified prospects, flag high-risk prospects, and offer a much more comprehensive risk assessment This approach allows financial institutions to attract prospects that were previously off the map and lend profitably to a previously underserved market

- Our strength is built on our ability to get together a high calibre team of coders and data scientists Our diverse backgrounds offer different perspectives and new ways of thinking It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration If you- re comfortable with ambiguity, excited by change, and excel through autonomy, Scienaptic will be the perfect place for you

- We are in the process of creating our product ops team to support our product installations across markets

- As our support engineer you will be responsible for first time response and issue resolution and communicate with our clients, collaborate with our DevOps and engineering teams whenever required You will be directly reporting to the Product support Operations Manager

Candidate Profile requirement

- More than 2 yrs of hands on Linux/Unix Administration, troubleshooting and Shell & Python scripting knowledge and experience

- Must have prior experience of working in ITSM environment (Incident, Problem and change management)

- Should be open to work in shifts (24/7 support team)

- Candidate should have the passion for learning new technologies

- Candidate should have fluent communication skills

- Java/Scala knowledge will be added advantage

- AWS knowledge(EC2, EBS, VPC, lambda etc)

- Knowledge of bigdata systems will be added advantage

Roles and Responsibilities

- Monitor and troubleshoot Incidents and monitoring events

- Timely escalate if support required

- Should organize and steer the outage call whenever required

- Should acknowledge and respond to customer query within SLA

- Should work closely with DevOps / Cross functional teams for timely resolution of an incident or for customer email

Qualifications

- BE/B tech

- Min work experience of 2 yrs in support environment

Profile Summary:

Employment Type : Full Time
Functional Area : Other
Salary : Not Mentioned
Deadline : 21st Mar 2020

Key Skills:

Company Profile:

Not Mentioned

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