• United States Of America, Usa

Job Description:

School Data Coordinator - ( 1914605 )

Description

Company Summary

At Pearson, were committed to a world thats always learning and to our talented team who makes it all possible From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether its one child in our own backyard or an education community across the globe We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better By pushing the boundaries of technologyand each other to surpass these boundarieswe create seeds of learning that become the catalyst for the worlds innovations, personal and global, large and small

Pearsons Online & Blended Learning K-12 group provides high-quality, highly accountable online education solutions to schools, school districts and students in grades K-12 It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus In 2017, it will deliver online learning to over 400,000 students in the US and 48 countries The group, formerly known as Connections Education, is based in Columbia, Maryland and has been named a Top Workplace by the Baltimore Sun for three consecutive years and a Best Place to Work by Baltimore magazine Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Online & Blended Learning is committed to expanding quality education through technology, and helping students achieve both academic and personal success

Group and Department Summary

Family Support Group

Family Supports primary purpose is to enhance enrollment and retention by providing the best possible experience for families and students With the services we provide to schools, students and families, we also support key accountabilities within marketing, sales, client relations and school services including

Enrollment and Retention

Sales/Proposals

Client and School Satisfaction

Graduation Rate

Family Support Operations Department

The Family Support Operations department is accountable for achieving the highest levels of customer experience, enrollment goal achievement, regulatory compliance and operational/financial efficiency in these support services

Enrollment and Academic Placement document processing and verification, including tracking the disposition of withdrawn students

Partner Program and iNaCA back-office enrollment support for our schools/institutions

Special Operations

Family Support strategic and process improvement initiatives

Position Summary

Working from our corporate office in Columbia, MD or remotely, the School Data Coordinator will work as part of the Family Support Operations department and assist with efforts to ensure graduation cohort and withdrawal data is accurate and complete The School Data Coordinator will work closely with the Family Support Operations Manager and School Data Coordinator Supervisor to determine student populations, meet deadlines, and achieve service levels This position will play a vital role in graduation rate improvement initiatives

Responsibilities

Contact families of withdrawn students through a phone call, email, text message, and mail to obtain information on the next schooling their student attended after leaving a Connections Academy school;

Contact local schools or school districts to obtain verification of student enrollment;

Update Connexus data to reflect the type of next schooling and required documentation;

Communicate appropriate information to Connections Academy schools to ensure proper updating of state reporting systems;

Understand the state-specific withdrawal codes to effectively update Data Views and other reporting systems;

Provide information regarding local schooling options for parents;

Use virtual platforms to find current contact information for parents as needed;

Demonstrate a thorough understanding of Connections Academy withdrawal processes;

Understand the Connections Academy and Pearson Online & Blended Learning enrollment and re-enrollment process to assist families who wish to continue with a Connections Academy school;

Participate in bi-weekly one on one meetings with School Data Coordinator Supervisor and;

Other duties as assigned by the Family Support Operations Leadership Team

Our organization is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions, after a specified period of time, and based on performance We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide our employees with the ability to achieve that In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to, the privacy of records, technology standards, equipment standards, and expectations

The following will be provided to you by the company as a full-time employee

Laptop

Headset

The following will need to be provided by you, as the employee, when working from home

Dedicated workspace/home office

2nd monitor

Mouse

Keyboard

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply

Qualifications

Requirements

Ability to manage stressful situations in a calm, courteous, and efficient manner

Highly organized and self-motivated

Proficiency in Microsoft Office and Google Office Suite

Capabilities

Customer-centric

Strong communication skills

Diagnostic information gathering

Analytic thinking

Building collaborative relationships

Behaviors

Focused

Effectively manages change

Self-motivated

Flexible

Thorough and thoughtful work

Works well in a matrix

Primary Location US-MD-Columbia

Work Locations US-MD-Columbia-Grantchester Merriweather

10960 Grantchester Way Two Merriweather

Columbia 21044

Job Customer Service

Organization North America Connections

Employee Status Regular Employee

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Educational/Training
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 18th May 2020

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