• SAP Service Delivery and Excellence Manager Jobs in Bangalore,India - 25172542

  • Merck Ltd

Job Description:

Main responsibilities

Business Services and SLAs are established and managed ensuring full lifecycle management
Ensure Service Management Reporting is provided as per Service Catalogue and per stakeholder/business requirements (eg availability, effectiveness and efficiency of ticket handling, user satisfaction/adoption)
Liaise with other IT units to ensure the wider team is meeting all obligations relating to security, data privacy and governance standards within project delivery and daily operations
Ensure proper Service Lifecycle Management and Capacity Management across a set of Application Services SLAs under proper lifecycle management and monitored against agreements in the Business Service; SLA reviews completed on time and in quality
Service-related data available in concerned repositories/tools (eg HPSM, SNOW, CMDB, GEAR, etc) and maintained with good data quality
CAPA management with regards to application outages

Support optimization of Service Management framework, including Disaster Recovery
Audits to be supported
Manage vendors identifying and executing on consolidation and rationalisation opportunities
Steer technical delivery resources related to project delivery and transition from project to service
Support Cost Management across the team, including raising Purchase Orders, assisting with Vendor approvals, support and maintenance contracts renewed on time etc
Ensure timely application lifecycle activities, including monitoring and execution of Vulnerability Management, Patch Management etc
Manage allocated Incidents effectively ensuring minimal user impact
Manage / coordinate Projects and Change management activities relating to new demands, application upgrades / replacements etc

Knowledge, Skills and Experience

Bachelors Degree or Bachelor of Science Computer
Fluent business English
Excellent communication skills are expected Analytical skills, strong perseverance, a high degree of initiative and independence with the ability to work with people from various backgrounds/cultures coupled with strong customer and partner interface
Minimum 3 to 5 years experience with SAP Service Delivery Management
Excellent IT Service Management (ITIL) knowledge and experience

Experience in industries including chemical and pharmaceutical
Excellent interpersonal communication skills consisting of excellent writing and speaking skills
Excellent team player highly motivated to work in team to achieve defined mission
Experience of working in a remote team - proven ability to work across geographical boundaries with customers and colleagues in other countries
Highly skilful to work in diverse environment at individual level as well as team
Ability to proactively identify upcoming risks, issues, and bottlenecks and resolve issues that sometimes cross departmental boundaries
Ability to be productive and self-motivated in a fast-paced environment with minimal direction
Excellent interpersonal, oral, and written communication skills are essential
Ability to work in a multi-cultural environment and remote team
High motivate self-learning and self-development Willing to team-work

Preferred Skills

SAP ECC60 and S/4 HANA experience
SAP OSS experience
Ability to collaborate effectively across all levels of the organization and with different organizational entities

Job Requisition ID 199951

Location Bangalore SBS

Career Level C - Professional (1-3 years)

Working time model full-time

US Disclosure
The Company is an Equal Employment Opportunity employer No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately The Company will not retaliate against any individual because they made a good faith report of discrimination

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 800am to 530pm ET Monday through Friday

Job Segment Service Manager, SAP, ERP, CAPA, Manager, Customer Service, Technology, Management

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 20th May 2020

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