• SAP Senior Service Desk Consultant Jobs in Chennai,India - 25718059

  • AstraZeneca Ltd
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Expert knowledge on incident management, Problem management, Change management
Knowledge of Release management & should be able to drive RGB/ CAB & Emergency CAB meetings
Will be the contact point for all team members, so communication skills should be excellent Also, should be able to act proactively to ensure smooth team operations and effective collaboration
Should lead by setting a good example and engage the team to achieve goals

Provide 1st/ 2nd line support (technical queries, bug fixes and small enhancements relating to CHARM and SM3), complying with Astra Zeneca standards, change control procedures

Guarantee optimum performance and stability of critical system, including providing workarounds and identifying areas for improvement or solutions to permanently address the issue

Take ownership of issues through to delivery or issue resolution or escalation, as appropriate

Basic knowledge on various SAP Modules Hands on to Incident Management & Change Management tools

Support development activities by helping in code build and deployment, tool configuration management and administration, application environment set up, change and release management

Develop specialist knowledge in relevant systems, documenting and sharing that knowledge, as required, with global teams

Liaise with stake holders on potential process improvements

Monitor team performance and report on metrics

Delegate tasks and set deadlines for your internal team

Essential Experience (Must have skills)

5-8 years of prior experience in application support and maintenance (L2/L3 support)

Development and troubleshooting experience in Solution manager CHARM/ CPS or BPA

Good knowledge on Solution Manager/ Job Scheduling System

Good hands on experience with MS DOC, MS Excel and PowerPoint
Should be able to handle report extraction from various tools
Experience working with third party vendor applications
Proven work experience as a team leader or supervisor
Excellent communication and leadership skills
Degree in Management or training in team leading is a plus
Supplementary Experience (Useful additional skills)

Familiarity with life sciences (Pharma) domain concepts, workflow and terminology

Mindset to support business critical applications

ITIL / PMP /CSM Certified
Hands on to various application would be preferable ie Remedy / ROD/ Service Now / Clarity / CHARM / ITSM
Educational Qualifications

UG BTech /BE or other equivalent technical qualifications

AstraZeneca embraces diversity and equality of opportunity We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills We believe that the more inclusive we are, the better our work will be We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorisation and employment eligibility verification requirements

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Biotechnology/Pharmaceutical/Medicine, Manufacturing/Industrial
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 21st Jul 2020

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