• SAP NS2 Success Factors Support Engineer Jobs in United States Of America - 23844395

  • SAP Mena
  • United States Of America, Usa

Job Description:

City Herndon, VA, US, 20171

Company SAP

Requisition ID 224910
Work Area Customer Service and Support
Expected Travel 0 - 10 PERCENT
Career Status Professional
Employment Type Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

SAP NS2 Success Factors Support Engineer-Herndon-20171

SAP NS2 Secure Cloud Support organization is seeking an experienced Software Support Engineer for the Success Factors suite of products, EC, Payroll, RCM, PM, etc


SAP is the global market leader for business software and related services, and SAP National Security Services Inc (SAP NS2) is an independent US subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of US national security and critical infrastructure customers

Must be a US Person; NS2 does not offer Visa sponsorship for this role

All internals must have managers approval to transfer

Brief Description

In a Support Engineer role, you are required to have significant understanding of the enterprise software development life cycle as well as hands-on programming and diagnostic skills You will perform detailed, root cause analysis on customer issues to determine causality and propose solutions You must have the desire and ability to work independently on complex issues, and to collaborate efficiently with internal experts to resolve customer issues quickly


As a SF Software Support Engineer at SAP NS2, you have ongoing responsibility of resolving the most challenging, critical, technical issues At SAP NS2, this is a highly valued role because you will be the 2nd level, senior Software Support Engineer to ensure customers are successful The role requires significant software development and diagnostic skills as well as strong customer relationship and communication skills You will work closely with critical customers in the Federal, Defense, Intelligence, and Finance community to maintain fully-functional, high-performing solutions in a production environment This includes leading scheduled calls with customers as well as responding to critical issues as they arise You will be the technical bridge to other internal organizations, and work alongside the various solution stakeholders in order to address code issues, Cloud Operations and environment issues, as well as working with customers solution engineering teams

The technical skills required include

Hands on technical diagnostic experience

In-depth code level debugging experience across multiple development platforms

Configuration and support of enterprise software applications

Network tracing experience with applicable tools (Wireshark, etc)

Knowledge of Tomcat Application server

Knowledge of Windows and Unix server operating systems

Knowledge of PL/SQL, including the ability to optimize SQL queries

Knowledge of SAP HANA DB, troubleshooting and performance optional, but preferred

Education Requirement

Bachelors Degree in Computer Science, Computer Engineering, Electrical Engineering, Mathematics, MIS, or Software Engineering

Experience Requirement

5 years of administering and troubleshooting enterprise level applications; or Bachelors degree as stated in Education requirement

Success is what you make it At SAP, we help you make it your own
A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (AmericasCareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom) Requests for reasonable accommodation will be considered on a case-by-case basis Successful candidates might be required to undergo a background verification with an external vendor

EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability

Successful candidates might be required to undergo a background verification with an external vendor
Additional Locations

Nearest Major Market Washington DC
Job Segment SAP, ERP, Engineer, Electrical, Payroll, Technology, Engineering, Finance

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : IT-Hardware/Networking, Telecom
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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