• SAP ISU CRM Jobs in Pune,India - 23855427

  • Capgemini

Job Description:


The successful candidate will have at least 4 6 years of experience in SAP CRM and the SAP IS U CR B Customer Service module The ability to demonstrate a depth of understanding and skills in configuration is essential You will have participated in at least 2 successful end to end SAP implementations Exposure to S 4 HANA for utilities and customer management module is desirable Responsibilities Participate in project implementations upgrades support and specific client initiatives Your consulting expertise and hands on team oriented approach will drive successful implementations and initiatives The ability to effectively work as a team member team lead or to work independently and communicate with our clients and your team members is essential Requirements Minimum of 4 6 years of experience implementing SAP CRM with web interaction center along with expertise in SAP CR B product suite At least 2 full lifecycle implementations Detailed configuration experience with SAP CRM such as Utilities Front Office Processes Move In Move Out etc Web Interaction Centre Web Channel Management Marketing Sales Service not a must Detailed configuration experience with Customer Service including Business Master Data Web IC and associated Front Office Processes Contacts Regional Structure Move In Move Out and Disconnect Reconnect processes Experience with all phases of an implementation including business process blueprint detailed design configuration testing and support Solid understanding of other areas of CR B including Billing FI CA and Device Management Excellent communication skills Good leadership skills and ability to manage a team of CRM consultants as a team lead Travel as required Additional Skills Experience in the following areas BPEM EMMA Sales Distribution SD Telephony Portals Internet Self Service ISS or Biller Direct Workflows Configuration of IS U Work Management WM including Notifications Experience in integrating IVR solutions Experience is integrating CTI solutions Experience in integrating Mobile Dispatch solutions such as MDSI Experience knowledge on SAP S4HANA and Fiori will be an asset Experience knowledge on Hybris Marketing will be an asset


Profile Summary:

Employment Type : Full Time
Industry : IT - Software
Salary : Not Disclosed
Deadline : 19th Apr 2020

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