• SAP Fieldglass - EMEA Delivery Executive / Program Manager Jobs in United Kingdom - 23844391

  • SAP Labs Pvt Ltd
  • United Kingdom, Uk

Job Description:

SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

SAP Fieldglass was born cloud and we are considered one of the forerunners of todays highly successful cloud delivery model We provide a cloud-based Vendor Management System (VMS) to manage contingent workforce and services procurement programs More than 300 customers leverage the Fieldglass solution to gain visibility into their external workforces, including contingent labour, services managed through Statements of Work and independent contractors while optimizing spend, quality, compliance and efficiency With an open, collaborative culture and an entrepreneurial spirit, Fieldglass is growing rapidly and we are keen to hire those with a can-do attitude to help keep us at the top of our industry!


The SAP Fieldglass Delivery Executive contributes to customer success through effective oversight of customer engagement, acting as the voice and champion of the customer throughout the delivery phase of the engagement They are responsible for oversight and accountable for project team and the delivery of project outcomes Typical responsibilities and / or accountabilities include, but are not limited to, the following

Deliver and Advise on the best delivery approach and governance for complex and/or multi country and/or multi-phase implementations
Lead project scoping activities and contribute to realistic resource estimations for internal and external resources as well as contribute to scoping for consulting services engagements
Educate and guide internal, customer and third-party stakeholders on effective implementation and adoption strategies, including how best to optimise external workforce programmes, and derive value, with SAP Fieldglass
Build and maintain senior level relationships with customers, partners and SAP cross-functional teams to ensure that projects and programmes are delivered to cost, quality and time objectives
Own quality of implementation and produce, review and critique project documentation to establish baseline controls, progress reporting and risk and issue management
Ensure project activities/expenditure is tracked and managed in relation to project budgetary constraints and commercial agreements
Ensure a robust handover from Sales to Delivery, including oversight of commercial agreements and adherence to SAP compliance procedures and standards
Provide advice and guidance to Project Managers delivering within the Delivery Executive portfolio, as required, to ensure project quality standards and stakeholder expectations are met
Establish and contribute to governance steering committees to ensure projects and programmes have appropriate oversight and mechanisms to agree corrective actions when required including internal steering committees when customer transformation programmes encompass several SAP products

In this role you will be leading and engaging in a range of activities to ensure the successful implementation and end-user adoption of SAP Fieldglass solutions This includes, but is not limited to, the following

Design, deliver and lead customer-facing workshops to confirm strategic goals and objectives, high level system architecture, project approach, scope, roadmap planning
Provide sound consultation to customers on leading practices, solution adoption and operational programme planning
Engage in internal activities, knowledge sharing sessions and educational forums to develop a deep understanding of the SAP product portfolio and the business problems certain products and features aim to solve
Engage in internal training to keep abreast of new features and functionality delivered through SAP Fieldglass product roadmap releases
Provide consultation on customer-centric workstreams, such as testing (eg sequencing UAT with System Integration Testing and regression testing) and change management (training and communications)
Be accountable for project management duties and routines either by managing directly or with assigned project resource, maintain logs (eg risk log, issue log etc) and create and maintain high quality project documentation in line with SAP delivery standards



Fluent English language skills additional European languages are desirable
Expert knowledge of the project lifecycle, project and programme management methodologies and techniques for high quality delivery
A recognised project management qualification PMP is highly desirable or significant experience to demonstrate an equivalent level of competency
Demonstrable experience of leading large high risk, complex, multi-phase or high-profile projects to time, cost and quality objectives
Proven track record of successful project delivery, including financial planning and budget management (ideally from a customer perspective)
Clear and effective communication skills, both written and verbal, with the credibility to command respect and provide a high level of consultation to partners and customers (as the trusted advisor)
Highly organised self-starter with the ability to multi-task, prioritise in a fast-paced environment and motivate project teams to achieve goals
Strong working knowledge of collaborative project management tools for controlling, monitoring and reporting
Ability to travel up to 30 PERCENT of the time
Ability to build and maintain strong relationships with third parties, such as Systems Integrators and Managed Service providers


Experience in developing and/or supporting business case development in the context of contingent worker programmes
Proven track record of managing C-Suite level stakeholders, with the ability to communicate effectively to reach agreement in challenging situations, and manage escalated risks and issues
Demonstrable strong partnerships and network of colleagues across multiple SAP cloud organisations, including but not limited to S/4 HANA, SAP Ariba, and SAP SuccessFactors
Hands-on experience in external, contingent, or temporary workforce management and/or total workforce management, eg as a Project Manager or Operational Manager
Solid understanding of several industries or Lines or Business, including a broad understanding of the SAP product and solution portfolio, industry trends and innovations


SAP Ariba and SAP Fieldglass strongly values being recognized as a customer-centric driven organization Our #BeREAL Program ensures that all SAP Ariba and SAP Fieldglass employees factor optimizing the customer experience into every business decision they make

What exactly does #BeREAL stand for The R equals responsiveness to customers (including SAP Ariba colleagues), the E relates to empathy with understanding the culture of our customers and their business objectives, the A signifies being aligned with your SAP Ariba colleagues to deliver the best customer experience, and the L acknowledges that we lead our customers to realize value through our expertise

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 18th Apr 2020

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