• SAP Fieldglass - Cloud Technical Support Engineer Jobs in Bangalore,India - 25050389

  • SAP Labs Pvt Ltd

Job Description:

City Bangalore, KA, IN

Company SAP

Requisition ID 235606
Work Area Software-Design and Development
Expected Travel 0 - 10 PERCENT
Career Status Professional
Employment Type Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

Company Description

SAP Fieldglass provides a cloud-based Vendor Management System (VMS) to manage contingent workforce and services procurement programs More than 300 customers leverage SAP Fieldglass to gain visibility into their external workforces, including contingent labor, services managed through Statements of Work and independent contractors while optimizing spend, quality, compliance and efficiency

Position Description

The Cloud Technical Services Group is currently seeking a Technical Support Engineer to provide back end/technical support for all users of the SAP Fieldglass application, our proprietary services procurement application

The successful candidate must be comfortable working, creating and editing SQL (preferably T-SQL) on a daily basis to resolve systems issues Exceptional analytical, critical thinking and troubleshooting skills are essential to help resolve application, environment & data system issues

RESPONSIBILITIES

Providing exceptional support to internal teams regarding any system issues that have been escalated to the Cloud Technical Services Team in accordance with Service Level Agreements
Collect, analyse and work to provide solutions for projects, client/partner initiatives, day to day issues and other related responsibilities
Properly document results of analysis and obtain internal team and external clients/partners sign-off on solutions and/or processes
Partner with various internal teams such as Development, QA, DBAs and Professional Services
Become an expert in all facets of the SAP Fieldglass proprietary services procurement application

Education, Experience & Training required

BE/BTech or MTech in Computer Science or equivalent
3 years of relevant work experience demonstrating a high level of knowledge of SQL scripting, preferably TSQL, ad-hoc reporting, proven troubleshooting skills and the ability to work with minimal supervision
Proficiency with MS Excel, Access, Word and PowerPoint is required, and knowledge of Java code would be highly desired
Exceptional analytical skills with the ability to translate business requirements into quality technical solutions
Candidates must have the ability to react to customer needs and requests through issue tracking by clearly setting priorities quickly, adjusting to client driven changes, firmly committing to tasks and meeting deadlines while demonstrating the ability to balance multiple priorities simultaneously
Outstanding interpersonal & communication skills as this role requires close collaboration across various business levels & technical teams
Flexibility to provide ad-hoc weekend/extended coverage if required

#SAPFieldglassCareers

WHAT YOU GET FROM US

Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

SAPS DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment Technical Support, Cloud, ERP, SAP, Engineer, Technology, Engineering

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 10th May 2020

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