• SAP Concur - Services Enablement Specialist Jobs in United States Of America

  • SAP Labs Pvt Ltd
  • United States Of America, Usa
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

City Bellevue, WA, US

Company SAP

Requisition ID 221138
Work Area Consulting and Professional Services
Expected Travel 0 - 10 PERCENT
Career Status Professional
Employment Type Regular Full Time
Career Level T2

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

Job Overview The Services Enablement Specialist will manage receiving and setup processes for implementation projects going to the Concur Services organization This will include review, initial setup and routing of projects to applicable service account teams This individual will also play a critical role in managing the customer termination process for Concur This will include reviewing and vetting new client disconnect requests, initial setup and routing of disconnect cases, and completing the technical tasks to deactivate a customers service The ability to manage complex and detailed processes, set proper expectations, and communicate both internally and externally is essential for success in this role

Responsibilities Review contract documentation for accuracy and completion
Route all new and additional business, within established timeframes to the implementation teams
Develop and maintain an understanding of internal product and business group structures to facilitate project routing for the customers lifecycle stage
Manage a varying volume of orders on a daily basis employing prioritization and time management techniques to maximize efficiency
Configure basic travel agency details and activate sites for new travel deals
Provide project assignments, data entry and updates as needed to route travel projects to appropriate implementation teams
Correspond with Concur Business Development and/or Travel Management Companies to increase efficiencies and enhance the travel configuration process
Review client disconnect record and customer contract to confirm the termination of requested services
Review and verify customers billing assets have been properly terminated
Complete required fields on disconnect cases and route cases to the appropriate teams
Complete the technical tasks in various Concur systems to fully deactivate the customers service
Ensure the successful routing and completion of all of the disconnect cases associated to a client disconnect record
Correspond with the customer account team to gather and validate incomplete information required to complete the customers termination request

Education, Experience & Training required Two or four-year degree
Two years working a high-volume customer service environment, or one-year experience in project management

Job Specific Specialized Knowledge & Skills Working knowledge of all Microsoft Office applications
Exception organizational, written/verbal communication and planning skills
Attention to detail
Ability to multi-task and manage a high volume of interactions while maintaining a high-level of quality, delivering positive interactions with customers and adhering to internal business processes
Proven ability to engage and interact with internal teams to resolve customer issues
Effective communication skills (written, verbal and presentation)
Must be comfortable in a fast-paced, fluid, and ever-changing work environment and able to facilitate changes as situation requires
Must be results, goal, and customer service oriented

Critical Performance Competencies

Service Mindset Listen, acknowledge, and understand the customers expectations
Communication Maintain relationships by connecting to others in an honest and meaningful way
Accountability Be responsible for work assignments while striving to deliver results
Teamwork & Collaboration Work in partnership across organizational structures to accomplish tasks
Adaptability & Flexibility Embrace and support new or different ideas, initiatives and perspectives
Innovative Mindset Think beyond the boundaries to support the creation of breakthrough initiatives

Value Competencies Displays passion for & responsibility to the customer
Hires, develops & rewards great people
Displays leadership through innovation in everything you do
Displays a passion for what you do and a drive to improve Displays a relentless commitment to win
Displays personal & corporate integrity

SAPS DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom) Requests for reasonable accommodation will be considered on a case-by-case basis

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability

Additional Locations Virtual - USA

Nearest Major Market Seattle
Nearest Secondary Market Bellevue
Job Segment SAP, ERP, Consulting, Data Entry, Project Manager, Technology, Administrative

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 19th Jan 2020

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