• SAP Concur - Senior Customer Engagement Executive Jobs in Mumbai,India - 25172895

  • SAP Labs Pvt Ltd

Job Description:

City Mumbai, MH, IN

Company SAP

Requisition ID 235673
Work Area Presales
Expected Travel 0 - 50 PERCENT
Career Status Professional
Employment Type Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

Job Overview

This position is responsible for the on-going success and partnership of named customers within the assigned segmented client base It will involve applying expert level client relationship, sales, product knowledge and program/project management skills to support assigned client base across India It involves account management, achieve sales objectives, cross/up-sell opportunities, retention and High NPS scores

The account base have moderate to high levels of complexity, risk, and impact on the organization This will involve managing to identify and influence senior executives in the client organization across offices of CFO, COO, HR and Procurement organizations these efforts will require cross-departmental engagement to support the influence and subsequently thought leadership


Deliver and exceed Client Development goals ie the pipeline goals, Attrition PERCENT , Renewal PERCENT and CLM MBOs (Cadence on Success Plan, CBR, NPS and References) for their assigned territory
Deliver value optimisation Drive Customer Adoption and Value Realization, be a trusted advisor to the clients
Execute India Territory Plan This would mean to Build and own the Territory plan along with the sales(Client/RSE) that will help strategise and execute the plan to Grow revenue, drive adoption and utilsation, realise and optimize value and retain customers

Other areas of Responsibilities

Establish measurements to accurately and consistently forecast monthly, quarterly and annual metrics
Adhere to exceeding the KPIs that are set Pipeline goals, Revenue goals, Low Attrition levels, 100 PERCENT retention rates, timely escalation to the right teams and capturing the risks/issues in Success Plan
Follow the playbook that will help streamlining the customers journey and processes
Adhere to SFDC process and capture regular activities that will help accelerate opportunities and track the progress
Conduct regular business reviews that will help in realizing and optimizing the value and help growing cross/up-sell revenue
Monitor the quality and performance of client relationships, client opportunities, evaluate trends and make recommendations for client specific improvements and process improvements
Responsible for driving up the client references and Client NPS scores
Establish effective cross-departmental relationships to drive initiatives that will improve the deployment quality and efficiency
Act as line of escalation of client issues and provide timely feedback to the cross group teams who will be the Franchise to support and handhold in various situations, like, support/service issues, escalation management
Participate in process reviews and contribute to overall service delivery process improvement initiatives
Be aware of, and comply with, all corporate policies

Qualifications Education and Experience required

Bachelors degree required Higher education (MBA for example) or specialized training preferred
3 years of SAP Concur product or related experience
Ability to pass a background check

Job Specific Specialized Knowledge & Skills/Experience

Top 3 priorities

Account management minimum 7 years of experience with a track record in managing and growing a portfolio of customers
Someone who understands cloud ecosystem and handled related technical queries
Experience and track record in Customer Life Cycle Management
Highly structured approach with strong collaboration, communication and problem solving skills

Other areas of skills/experience

Ability and experience in strategizing and executing business goals/plans
Demonstrated ability to analyze situations, define key objectives, and develop strategies and action plans
Broad understanding of business, financial systems and organizational decision-making
Strong written and verbal communication skills, including negotiation skills
Demonstrated ability to assess and analyze issues/data and develop or implement appropriate plan to resolve
Must possess a client-focused attitude with the ability to act as a client advocate when escalating and resolving issues
Proven ability to engage and interact with internal teams to drive the process of resolving client issues
Excellent planning and project management capabilities


Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment SAP, ERP, Procurement, Cloud, Project Manager, Technology, Operations

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 20th May 2020

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