• SAP Concur - Customer Support Associate-Japanese Jobs in China - 25064704

  • SAP Labs Pvt Ltd
  • China

Job Description:

City Dalian, 21, CN

Company SAP

Requisition ID 228312
Work Area Customer Service and Support
Expected Travel 0 - 10 PERCENT
Career Status Professional
Employment Type Regular Full Time

COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

Job Overview

A Customer Support Associate provides first level review of end-user receipts and expense reports to ensure integrity and accuracy of their financial reimbursements following the clients specific policies and procedures

Responsibilities

Provides first level assessment of receipts and expense reports in compliance to clients subscription and policies and procedures
Documents and recommends necessary corrections and additional requirements to complete the receipts and expense reports in a timely manner
Utilizes tools and systems proficiently to process receipts and expense reports and accordingly escalates issues to immediate Supervisor as

Provides additional duties such as own (versus team) data collation and reporting as deemed necessary to achieve and produce a high quality support solution
Be aware of, and comply with, all corporate policies

Qualifications

Education, Experience, and Training required

At least bachelor degree education, or its equivalent knowledge, experience, and skill set
Ideally should have six (6) months of back office and/or data encoding experience
Must have passed the following Certification Processes Audit New Hire (ExpenseIT, Receipt Audit), General Audit
Must possess the following skills and/or abilities work in a fast-paced environment, handling multiple priorities, at any given time
above-average written and verbal communication skills
communicate with individuals at all levels of an organization
set priorities, meet deadlines, and work independently
work in a team environment
maintain confidentiality, including, but not limited to, end-user financial information and client policies and procedures
pass the company-required background check

Job Specific Specialized Knowledge & Skills

Job requires full hours of data processing and assessment
Auditor must be agreeable to schedule rotations, including working on holidays and graveyard shifts as necessary
As deemed necessary, Auditor must be able to work overtime in order to meet critical business objectives on service level, productivity, and quality

Critical Performance Competencies

Action Oriented
Dealing with Ambiguity
Career Ambition
Integrity and Trust
Learning on the Fly
Organizing
Perseverance
Problem Solving
Time Mangement
Written Communications

Value Competencies

Displays passion for & responsibility to the customer
Hires, develops & rewards great people
Displays leadership through innovation in everything you do
Displays a passion for what you do and a drive to improve
Displays a relentless commitment to win
Displays personal & corporate integrity

Physical and Cognitive or Mental Requirements
Major job activities physical requirements

Use of computer and keyboard for extended periods of time on most or all workdays
Working under time pressure
Working rapidly for long periods
Communicating and interacting with others

Major job activities mental requirements

Multiple concurrent tasks
Ability to perform under stress
Reading and comprehension
Writing
Problem solving
Confidentiality
Customer contact

Working environment (where major activities are carried out)

Indoors in an office

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WHAT YOU GET FROM US

Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

SAPS DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment SAP, ERP, Customer Service, Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th May 2020

Key Skills:

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