• SAP Ariba - Technical Support Engineer Jobs in United States Of America - 25330772

  • SAP Labs Pvt Ltd
  • United States Of America, Usa
  • Save Job
  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

SAP Ariba - Technical Support Engineer (FT including SAT/SUN) Job

Company SAP

Work Area Customer Service and Support
Expected Travel 0 - 10 PERCENT
Career Status Professional
Employment Type Regular Full Time


SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

This position is full-time (40 hrs/wk) and must include both Saturday and Sunday Flexibility on scheduled days and open to 5 x 8 hr or 4 x 10 hr shifts which would cover Saturday and Sunday


The primary function of the Sr Technical Support Engineer is to use technical and product expertise to support customers experiencing complex issues on the SAP Ariba applications

The Sr Technical Support Engineer delivers an exceptional customer experience by

Using knowledge of SQL and Java to troubleshoot and resolve issues
Focusing on customer service, including frequent, high quality communication

Duties and Responsibilities

Provide direct technical assistance with customers via phone and email
Own and manage concurrent Service Requests in a ticketing system
Provide ongoing and timely communication to customers regarding the status of their requests
Troubleshoot customer issues to resolution
Create internal/external content for SAP Aribas User Community and internal knowledgebase
Collaborate with and develop strong working relationships with cross-functional, global teams
Liaise with customers and Product Engineering to identify, prioritize, and resolve reported system defects
Provide on-call support during evenings and weekends as required by a rotational schedule
Demonstrate a high level of expertise with product functionality; continue developing core product skill set as new innovations are released
Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible
All other duties as assigned


Experience with one or more of the following Writing SQL queries
Reading Java and object-oriented programming
Reading JSON (JavaScript Object Notation)
XML, including SOAP and html
Fiddler and/or Soap UI applications
Troubleshooting and debugging common web-browsers
http and security
SSO (Single Sign-on) technologies, particularly SAML

Knowledge of business processes and transactions such as purchase orders, invoices, catalogs and punch-out catalogs, reconciliation (orders, receipts and invoices), vendor management, contracts, sourcing (requests for quotes/price, auctions) and supply chain
Exceptional written and oral communication skills; ability to listen and work with customers in real-time
Effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction
Proven ability to manage multiple tasks or projects with changing priorities
Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds
Thrive in a fast-paced environment
Ability to work cross-culturally


Preferred Qualifications

Bachelors degree with a technical discipline
3 years working with a web-based software solution
Experience working with Spend Management Solutions
Experience in a previous technical support or customer service role

Basic Qualifications

Bachelors Degree with a technical discipline or a minimum of 3 years of experience in Support, Software Development, IT, or Quality Assurance

Success is what you make it At SAP, we help you make it your own
A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (AmericasCareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom) Requests for reasonable accommodation will be considered on a case-by-case basis Successful candidates might be required to undergo a background verification with an external vendor

EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability

Successful candidates might be required to undergo a background verification with an external vendor
Additional Locations

Nearest Major Market San Jose
Nearest Secondary Market Palo Alto
Job Segment Technical Support, ERP, SAP, Engineer, Developer, Technology, Engineering

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 06th Jun 2020

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