• SAP Ariba Customer Engagement Expert Jobs in Switzerland

  • SAP Labs Pvt Ltd
  • Switzerland
  • Save Job
  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

City Regensdorf, ZH, CH

Company SAP

Requisition ID 225213
Work Area Sales
Expected Travel 0 - 50 PERCENT
Career Status Professional
Employment Type Regular Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

Customer Engagement Expert (f/m) Procurement

The Customer Engagement Executive (CEE) is responsible for ensuring that Aribas subscription software customers are maximizing value from their applications during the duration of the customer life cycle and facilitate the renewal and extension of their contracts In this role, you will be responsible for developing and maintaining strong relationships within the existing customer base from senior executive through site champion to ensure the adoption of our Ariba Commerce programs with a focus on Network adoption

Duties and Responsibilities

Develops strategic plan for achieving software adoption and business results across a large customer portfolio
Monitors implementation process and manages customer relationship post deployment, providing the tools and resources necessary for the customer to succeed
Regularly engages with customers to benchmark performance, establish KPIs, provide best practices and address issues
Works closely with customer to ensure high levels of satisfaction
Responsible for developing an Customer account plan
Maintains communication with Ariba functional groups which can positively impact customers adoption and / or resolve customers issues
Responsible for securing software renewals
Conducts customer business and opportunity diagnostics to analyze business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve CCO business processes related to our network value proposition
Develop and execute quarterly plans that improve Spend adoption and SMPP yields across assigned customer portfolios

Basic Minimum Qualifications

Masters Degree
Multi-lingual depending upon region Proficient in English and either French (preferred) or German
Excellent oral communication skills particularly over the phone
Proficiency in Microsoft Office Excel, PowerPoint, Word and Outlook

Preferred Qualifications

1-3 years of Customer Management experience
5 years of overall business procurement experience
Strong track record of multi-tasking/being highly organized and structured
Experience in Consulting, account management, SaaS renewals
Contract negotiation experience on either the buy or sell side
Experience in professional services with a focus on supply chain management
Experience in procurement and Document Automation technologies
Analytical, and commercial savvy
Problem solving attitude with a Customer Focus


Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment SAP, ERP, Procurement, Consulting, Supply, Technology, Operations

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : Materials/Logistics/Supply Chain Mgmt/Procurement
Role : Purchasing/Sourcing
Salary : As per Industry Standards
Deadline : 14th Mar 2020

Key Skills:

Company Profile:

SAP Labs Pvt Ltdarfix

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