• SAP Ariba - Customer Engagement Expert Jobs in Italy

  • SAP Labs Pvt Ltd
  • Italy

Job Description:

Conducts customer business and opportunity diagnostics to analyse business case drivers, to identify program risks and to establish action plans that deliver near term results and continue to improve business processes that ensure value realization
Work with the market Vice President and Customer Engagement Executives to develop and execute quarterly plans that improve adoption, customer satisfaction, network growth and renewals across assigned customer portfolio
Develops and maintains customer program reporting to communicate progress and to help govern the relationship with customer, Senior Leadership and SAP Executive Sponsors with specific expertise around implementation and best practices
Develops deep relationships with key decision makers and executive sponsors and Procurement & IT functions Participate in quarterly review meetings with the identified senior stakeholders as per the governance plan
Responsible for knowledge management, best practices and leading business enablement strategies specific to the SAP Ariba Solutions, Products and Services and value proposition
Assists customers with transformational change by facilitating and coordinating cross functional involvement across SAP as required
Develops and implements account strategies and implementation plans that further existing account adoption and identify new business opportunities within assigned accounts These plans should Ensure deep adoption of SAP Ariba products
Expand business process automation
Increase the customers usage of their contracted SAP Ariba cloud solutions up to and beyond the entitlements that they have
Track SLA performance and overall customer satisfaction and health

Meet or exceed account-specific revenue and profitability goals for account portfolio including but not limited to renewals, network growth and subscription software expansion
Digital Transformation; Creation and Execution of Digital Transformation 3-5 Year Road Mapping
Maintain a close working relationship with other regional business teams (such as SAP and Cloud LoB AEs, Services Account Managers, AGS support personnel, GADs, MPs and other customer facing personnel) in support of global customers and corporate functions necessary to support all assigned accounts
Develop and maintain close working relationships with Partners engaged with assigned accounts to insure effective account relationships and deliverables Where applicable engage with Partner Delivery Managers (PDM)for unified oversight
Work with partner and client during deployment to ensure the best outcome for all parties
Drive successful renewals (including accurate forecasting of renewals), drive network growth and using in depth knowledge of customers, drive growth opportunities in partnership with assigned Account Executives
Facilitate regular business reviews with customer, account team, and broader executive team members to confirm ongoing customer account goals, assess progress, align to value realization and strengthen relationships


Excellent program and project management and customer management competencies
Proven Leadership experience and innovative mindset
7 years experience in the following areas Proven experience with business process transformation and re-engineering disciplines
Experience managing complex customer engagements
Commercial experience including experience developing account management plans and contract negotiation
Ability to work with all levels of the organization and be comfortable in executive meetings

Fluency in English and Italian
Proficiency in Microsoft Office Excel, PowerPoint, Word and Outlook
Experience in using various CRM systems to manage accounts and opportunities


SAP Ariba and SAP Fieldglass strongly values being recognized as a customer-centric driven organization Our #BeREAL Program ensures that all SAP Ariba and SAP Fieldglass employees factor optimizing the customer experience into every business decision they make

What exactly does #BeREAL stand for The R equals responsiveness to customers (including SAP Ariba colleagues), the E relates to empathy with understanding the culture of our customers and their business objectives, the A signifies being aligned with your SAP Ariba colleagues to deliver the best customer experience, and the L acknowledges that we lead our customers to realize value through our expertise

To become a part of the SAP Ariba and SAP Fieldglass team, we ask all applicants to share experiences that embody the #BeREAL Commitment


Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment SAP, Engineer, ERP, Procurement, Cloud, Technology, Engineering, Operations

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Cost Accounting/ ICWA
Salary : As per Industry Standards
Deadline : 18th Mar 2020

Key Skills:

Company Profile:

SAP Labs Pvt Ltdarfix

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