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  • 2 - 4 Years
  • Posted : above 1 month

Job Description:


Responsibilities



  • Performs basic data entry per pre- defined processes

  • Supports day-to-day post-sales order transactions (eg, credits, returns, order entry) and reporting of customer issues (eg, specialized product builds, performance reports); handles multiple low to moderately complex customer accounts

  • Assists other departments and support groups (eg, internal sales, audit, operational support, delivery) by reporting routine issues to the appropriate roles

  • Helps resolve minimally to moderately complex customer issues (eg, distribution, pricing) and proactively follows-up to assist external-facing customer service representatives

  • Resolves open order (backlog) report issues of low to moderate complexity and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues to higher levels

  • Helps resolve order management issues for all product lines using basic general subject matter knowledge

  • Enters sales data in a timely and efficient manner, maintaining documentation and records


Education and Experience Required



  • Two year university degree or equivalent experience

  • Typically 2-4 years of experience in a related field


Knowledge and Skills



  • Good communication skills Fluency in English and local language mastery

  • Some knowledge of internal processes and policies

  • General understanding of local legal compliance issues

  • Good problem-solving and analytical skills

  • Developing teamwork skills

  • Developing time management skills

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Profile Summary:

Employment Type : Full Time
Industry : Furnishings / Sanitaryware / Electricals
Salary : Not Disclosed
Deadline : 08th Apr 2020

Key Skills:

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