• SaaS Customer Success Program Manager EMEA and JAPAC Jobs in Romania - 25119492

  • Romania

Job Description:

SaaS Customer Success Program Manager EMEA and JAPAC - 190014OW

Preferred Qualifications

Reporting to the EMEA SaaS Customer Success Sr Director of Enablement and Strategic Programs, you will be driving some of the strategic programs for SaaS Customer Success in EMEA and JAPAC

Level IC3/IC4


Oracles SaaS Customer Success organization enables our customers to achieve the highest business value and profit from their investment in Oracle Cloud The organization includes Customer Success Managers that are driving the value realization to SaaS Customers by providing services such Success Plan, Business Review and Value Adoption As part of this organization, the Strategic Programs team leads and drives critical projects and deliverables for the Customer Success organizations in EMEA and JAPAC As part of the Strategic Program Team, you will driving projects to support the GTM model of Customer Success in EMEA and JAPAC This includes but not excludes Accreditation Program for CSMs, Collaboration with Solution Engineering and CSM Methodology

Essential Duties & Responsibilities

Lead the Program Management (process, enablement, systems, communication to Management, reporting) from creation to management of strategic projects such CSM Accreditation Program, Collaboration with Solution Engineering and CSM Methodology Projects can change during the year,

Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success Ensure on time delivery of projects

Create content for the Programs and work with Customer Success Managers and Management for the implementation

Deliver enablement sessions to Management and Customer Success Managers

Manage of different projects with complex cross-functional collaboration and management at the program level

Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills

Support and follow up on workshops and continuous process improvements


Project Management or Six Sigma certification

5 years experience in Project Management Role

Demonstrated project leadership skills, with direct responsibility for managing project, budget and schedule

Demonstrated history of delivering high quality results on schedule and within budget

Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written

Ability to work effectively in a fast paced, high energy, team-oriented environment

Ability to multi-task and perform effectively under pressure

Experience with business process expertise

Qualifications Bachelors degree or equivalent experience in computer science, business, or related field

Fluency in spoken and written English, desirable additional language skills in other European Languages

Locations Bucharest, Romania

Hiring Manager Monia Bosetti

Detailed Description and Job Requirements

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client

Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracles internal operations Identify product expansion/up sell opportunities Work with larger clients Provide input into the CSM methodology and direction Act as mentor to newer CSMs on a voluntary basis

Leading contributor individually and as a team member, providing direction and mentoring to others Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization Recommended 7 to 10 years of professional experience Demonstrated experience in implementation or client facing relationship experience Understanding of various technical architectures and operating systems Industry experience is desired

As part of Oracles employment process candidates will be required to successfully complete a pre-employment screening process This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable)

Job Sales

Location RO-RO,Romania-Bucharest

Job Type Regular Employee Hire

Organization Oracle

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, IT-Software
Functional Area : IT Software : Software Products & Services
Role : Project Leader/ Project Manager
Salary : As per Industry Standards
Deadline : 17th May 2020

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