• S/W SUPPORT ENGINEER FS Jobs in Mumbai City

  • Weatherford (CPS) DPS India
  • Mumbai City

Job Description:

21 Answer phone calls , emails and other channels of communication from customers asking for assistance with product issues

22 Help customers with configuration , usage and administration of their systems

23 Assist customers with upgrades and patch updates

24 Provide scripting and configuration support

25 Train customers on new product features

26 Identify cause of problem reported by debugging VB , C# , XML , SQL , HTML 5 / Scripts if necessary correct them or report them to the developers

27 Resolve customer issues related to SCADA , Lift Optimization and Analytics

28 Exhibit thorough knowledge of Upstream Oil & Gas Optimization Software functionality , configuration and usage

29 Manage and track escalations to higher support levels and escalations to development team

210 Manage adherence to SLA commitments and deviations Use Customer Service Software tools to monitor , prioritize and deliver support services

211 Participate in software testing during the release cycle

212 Support multiple versions of the software

213 May require occasional travel to the field sites

214 Requires participating in 24x7 rotation with other team members to respond to critical system support requests

215 Create and distribute activity reports

216 Work assignments carried out to the highest quality level

217 Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual , Operating and Technical Procedures and Workplace Instructions

218 Must understand and comply with all safety rules and company policies of Weatherford

219 Perform various other duties as assigned by supervisor within the physical constraints of the job

SKILLS & KNOWLEDGE

Essential

Excellent debugging / knowledge of web technologies , HTML5 , C# , SQL

Familiar with UNIX , LINUX operating systems

Enhance or custom changes in existing utilities

Experience supporting enterprise applications

Knowledge of Windows programming environment

Knowledge of Web Security , Authentication and Authorization

Excellent verbal and written communication skills

Ability to calmly manage crisis situations

Ability to plan ahead and organize daily and weekly tasks

Ability to work with minimum supervision

Familiarity troubleshooting PLCs or RTUs

Ability to participate in an afterhours rotation and be on - call to assist with 24 / 7 support

Preferred

Knowledge of Oracle , PowerShell , TypeScript , IIS , and Angular

Experience on UNIX / LINUX systems

Experience in SCADA , Data Analytics , BI

Experience in Oil and Gas Industry

Familiarity with RESTful APIs and web applications

MINIMUM QUALIFICATIONS

Essential

BS Computer Science or Engineering or Information Systems with 2 - 3 years experience holder

Preferred

1 years experience in a similar role trouble shooting and diagnosing problems with hardware and software

QUALIFICATIONS

MINIMUM QUALIFICATIONS

Essential

BS Computer Science or Engineering or Information Systems with 2 - 3 years experience holder

Preferred

1 years experience in a similar role trouble shooting and diagnosing problems with hardware and software
,

Profile Summary:

Employment Type : Full Time
Industry : Oil & Gas / Petroleum
Salary : Not Disclosed
Deadline : 14th Mar 2020

Key Skills:

Company Profile:

Weatherford (CPS) DPS India
Weatherford (CPS) DPS India

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