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  • SAP Labs Pvt Ltd
  • Brazil
  • Save Job
  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

City So Leopoldo, RS, BR

Company SAP

Requisition ID238072
Work Area Customer Service and Support
Expected Travel 0 - 10 PERCENT
Career Status Professional
Employment Type Regular Full Time
Career Level T1
Hiring Manager Luiz Giani

Recruiter Name Barbara Lemberck

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new Together, they changed enterprise software and reinvented how business was done Today, as a market leader in enterprise application software, we remain true to our roots Thats why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all We believe that together we can transform industries, grow economics, lift up societies and sustain our environment Because its the best-run businesses that make the world run better and improve peoples lives

POSITION SUMMARY

We are looking for a Support consultant who is driven by a desire to provide our customers with outstanding customer service The key responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products

The consultant will need the ability to support complex environments that include a variety of operating systems, platforms, and databases

EXPECTATIONS AND TASKS

Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services

Collaborate closely with partners, as well as with various other SAP departments, like Consulting and Sales

Managing internal and external escalations incl Customer communication

Safeguard customers in critical/escalated situations

Orchestration of experts for fast issue resolution

Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters

Root Cause Analysis of reported incidents

Knowledge Article creation and maintenance

Participation in global projects around support processes, infrastructure requirements and quality assurance

Report errors to Development

Provide consulting for customers on procedural issues and queries

Provide weekend and evening shift as scheduled

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Degree preferable in Information Technology/Computer Science areas or University Students expecting to graduate in the next two years

Programming Knowledge (HTML5, Java, Java Script, C , ABAP/4 etc) desirable

Database knowledge (Microsoft SQL Server, SAP MaxDB or other relational DB eg MySQL, Sybase ASE, Oracle, Informix, DB2, etc)

Operating systems knowledge (Linux/Unix/Windows)

Excellent customer focus and communication skills (oral/written)

Problem solving/analytical skills

Flexible approach to working in teams as well as environment

Fluent in English (Spanish skills would be a benefit)

WORK EXPERIENCE

Experience or eagerness to learn in an IT related area, eg consulting/support/development job appreciated; Fresh graduates with strong inclination towards technical work may also apply;

Familiarity with Business Software (SAP or comparable solutions) and/or Business Processes

Prior Industry experience providing technical support for enterprise software

WHAT YOU GET FROM US

Success is what you make it At SAP, we help you make it your own A career at SAP can open many doors for you If youre searching for a company thats dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now

SAPS DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas CareersNorthAmericasapcom or CareersLatinAmericasapcom, APJ CareersAPJsapcom, EMEA Careerssapcom)

Successful candidates might be required to undergo a background verification with an external vendor

Additional Locations

Job Segment ERP, Consulting, Database, Oracle, Sales, Technology

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Software Services, Internet/Dot com/ISP
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 07th Jun 2020

Key Skills:

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