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  • 5 - 8 Years
  • Posted : above 1 month

Job Description:

Carry out Incident Management activities according to the process, procedures, and work instructions Incident Resolution Coordination with 3rd parties - managing conf calls/MIHs
Ensure incidents and requests are handled according to agreed procedures and ensure that documentation of the supported components is available
Resolve issues and suggest innovative and tactical solutions providing detailed documentation explaining these recommendations
Identify and resolve problems, working closely with the necessary stakeholders (technology/business)
Plan execution timelines/activities of various major releases and critical changes into production and DR environments
Provide input to facilitate a quality handover to the incoming shift to maintain the continuity of service
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards

Creation of required support/service documentation required to support applications, including appropriate sign-off where required
Manage activities related to
Infrastructure patching, CMDB group and data reviews and recertification
Demand Capacity and License Management activities
Co-coordinating Data Centre Recovery / Application Service Resilience & Business Continuity Management
Performance & Capacity Management
Monthly reporting of Service KPIs / KRIs
Independently identify repetitive or time consuming processes that can be automated, especially where they benefit multiple business areas

Partake in PATS/DR tests for all Compliance applications throughout the year; attend PPoC calls with central coordination teams, agree plan of action and ensure appropriate resources are allocated for all tests Ensure any issues with the tests are tracked & reported, with agreed plans of action to resolve for future tests
Coordination with various support, business and development teams in ensuring requirements are scoped correctly as per banks BCM/Resilience standards

Stakeholder Management and Leadership

Create and track the production of weekly/monthly reports for the relevant projects that are being managed across the Infra estate
Design of an appropriate MI framework; liaising closely with our Service Management Team to deliver a leading edge report, that effectively monitors and measures our strategic objectives
Establish formal management reporting for all key activities and actions across the Compliance RTB team Create a monthly management reporting deck which can be used for Exec and BTB lead reviews as required Provide trending activities, analysis and recommendations to improve

Decision-making and Problem Solving

Must be able to demonstrate advanced and creative use of MS PowerPoint and MS Excel

Can solve problems creatively and effectively

Excellent oral and written communication in both formal and informal settings, and at all levels of seniority

Pro-active, thorough, organized and energetic

Commitment to business process improvement

Influencing and persuading skills

Experience of managing within constraints

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Person Specification

Basic Qualifications/Skills


Bachelors Degree

5 years experience working within a support function & ITIL Environment

5 years experience of Financial Services and Banking, with core knowledge of either Retail or Investment banking

3 years experience working as part of a project delivery team in either a Waterfall or Agile SDLC (Software Delivery Lifecycle) model

3 years working experience of Compliance and Anti-Financial Crime within the regulated sector, or an equivalent support function Direct experience of working in either Compliance or Anti-Financial Crime areas offers a distinct advantage for the role

Can engage & debate with senior heads of relevant business area / technology offices

Provide input to training plans and develop training materials for RTB led training Work with BTB contacts to develop deeper training sessions for BTB led training Identify where there are technology gaps that may need to be addressed through in house technology training opportunities or external providers, if necessary

Receive requirements from the Service Manager for the Service Management Improvement initiative Take full responsibility for ensuring adherence to the RTB KPIs, adapt procedures as appropriate, implement personal performance metrics to demonstrate adherence of team members to the procedures, perform spot checks on quality of data for each discipline

Has an excellent investigative and analytical skill, able to quickly identify the core issues in order to improve and fix services and processes Is able to assess risks and impacts and make logic based decisions within own scope, to apply changes and improvements to services, processes and the prioritisation of application support team

Must be able to communicate clearly, through multiple mediums (written, spoken, email, telephone, face to face, conference calls, video conferencing), be able to function effectively in person and on conference calls

Has worked on one more client facing projects involving multiple stakeholders and exposure to working with multiple teams


Minimum 5 years knowledge of working on UNIX environment with exposure to one or more well-known UNIX flavours such as IBM AIX, HP-UX, Sun Solaris and/or Linux

3 years experience of working with a Windows based operating system

5 years experience of working with databases such as Oracle or MS-SQL including fine tuning SQL queries, advanced investigation skills for performance issues and database profiling

3 years experience of job scheduling, batch jobs etc and has exposure to one or more of scheduling tools

3 years experience working under a DevOps model, with hands-on experience operating and developing various automation tools such as Nolio or Chef

Preferred Qualifications/Skills

ITIL certified

Site Reliability Engineering

3 years working experience of Compliance and Anti-Financial Crime within the regulated sector, or an equivalent support function

Is aware of one or more Oracle related utilities such as SQLPLUS, sqlldr, utl_file and has exposure to working to different DB client tools such as TOAD

Is aware of Performance tuning concepts such as explain plan, query optimization, table scans etc

Exposure to Data Mining and Big Data Analytical tools, such as Hadoop, is favourable

Keeps abreast of industry trends and marketplace experiences

Project Management experience; specifically, under the Agile methodology is favourable

Purpose and Values

Barclays has a single cross-business Purpose for Barclays and five core Values which underpin it

Our Purpose is helping people achieve their ambitions in the right way Put simply this is the answer to the question What is Barclays for and it should guide our every action as employees


We respect and value those we work with, and the contribution that they make


We act fairly, ethically and openly in all we do


We put our clients and customers at the centre of what we do


We use our energy, skills and resources to deliver the best, sustainable results


We are passionate about leaving things better than we found them

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 25th Feb 2020

Key Skills:

Company Profile:

Barclays Bank PLCarfix

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