• Room Service Order Taker Jobs in Mumbai,India - 25076983

  • Hyatt Hotels Corporation

Job Description:

Room Service Order Taker Hyatt Regency Mumbai MH - Mumbai

Food and Beverage

Hourly/Entry Level Employee


Req ID MUM000817



Summary *

Main Duties and responsibilities

Customer Service

Ensures the delivery of brand promise and provides exceptional guest service at all times

Provides excellent service to guests and internal customers in other departments as appropriate

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

Maintains positive guest and colleague interactions with good working relationships

Establishes a rapport with guests maintaining good customer relationships


Ensures that brand standards have been implemented

Responds to the results of the brand standard Audit and ensures that the relevant changes are implemented

Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests

Works in a supportive and flexible manner with other departments, in a spirit of We work through Teams

Fully conversant with all aspects of the Micros System

Takes orders from guests and repeats the orders before ending the telephone conversation

Ensures all orders are properly taken as requested

Delivers order to guest room in a prompt and timely manner if required

Strictly adheres to the hotel policies and procedures especially entering guest rooms

Ensures no entry to any guest room with Do-Not-Disturb sign

Collects cutlery from guest room or corridor as soon as being informed

Presents bill and collects payment upon delivering the food

Performs the function of cashier as required

Verifies cash received ensuring only genuine money been collected

Verifies all credit cards presented by guest before to validate the card

Maintains par stocks of all equipment and guest supplies as required

Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling

Have a thorough knowledge and understanding of all Food and Beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives

Works in a supportive and flexible manner with other departments in line with our purpose

Support the hotels target for NPS and customer service

Qualifications Ensure that the defined ISO standards are followed while on duty


Support the implementation of our purpose, demonstrating and reinforcing Hyatts values, Hyatt regency guiding principle and leadership profile

Other Duties

Attends and contributes to all training sessions and meetings as required

Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International

Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations

Reads the hotels Employee Handbook and have an understanding of and adhere to the hotels rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety

Ensures high standards of personal grooming and hygiene standard

Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel

Carries out any other reasonable duties and responsibilities as assigned

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Other Accounting
Salary : As per Industry Standards
Deadline : 11th May 2020

Key Skills:

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