• Room Service Manager , Rooms Controller , Control Room Operator Jobs in Trichy - 25056765

  • timesjobs
  • Trichy, Vellore, Malaysia, Nepal, Singapore

Job Description:

Assist in the organising, management and administration and all operational aspects for the In Room dining department Maintain high quality products and service levels  

He/she is expected to market ideas to promote business, reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high


IRD Manager Duties and Responsibility

  1. Oversee all aspects of the daily operation of the hotel’s Room Service operation

  2. Supervise all Room Service personnel

  3. Respond to guest complaints in a timely manner

  4. Work with other F&B managers and keep them informed of F&B issues as they arise

  5. Organise all documentation for shift work on a daily basis including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food and sundries and manage labour on a daily basis through the time management system 

  6. Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems

  7. Monitor and test service skills of staff, retrain and reinforce all standards on food and quality and service details daily Provide feedback and appraisals as necessary 

  8. Coordinate and monitor all phases of Loss Prevention in the Room Service operation

  9. Ensure compliance with In Room dining SOP’s

  10. Ensure the training of department heads and employees on SOP’s, report preparation and technical job tasks

  11. Monitor and supervise the mini-bar department

  12. Ensure effective communications between each shifts

  13. Supervise the room service area in order to attract, retain, and motivate the employees

  14. Ensure optimal level of service, quality, and hospitality are provided to guest

  15. Regularly review house counts, forecast and VIP list and maintain the confidentiality of the hotel and its guests

  16. Ensure the timeliness and accuracy of the amenity set-up and delivery

  17. Ensure compliance with all local liquor laws, and health and sanitation regulations

  18. Ensure that Hospitality Suites are being set-up, serviced and broken down in a timely manner and according to instructions

  19. Ensure all staff are meeting all established standards of service

  20. Monitor and maintain cleanliness of In-Room Dining areas and work areas

  21. Plan and conduct meetings for outlets on a monthly basis to ensure staff is correctly communicated with and that staff are consistently trained and well motivated Attend interdepartmental meetings to ensure good cross communication between departments 

  22. Assist in the development of marketing initiatives, menu items, and other items to stimulate growth in sales for each outlet and a variety of latest market developments

  23. Be aware of and assist to control current budgeted and forecasted revenues, payroll, and product costs

  24. Ensure all current Accounting and Human Resources policies are being adhered to Report any issues or grievances to the Director of Restaurants and or Human Resources

  25. Assist in maintaining all Micros programming for food and beverage outlets

  26. Perform any other reasonable duties as required and directed

  27. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner

  28. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests

  29. Must be able to multitask and prioritise departmental functions to meet deadlines

  30. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner

  31. Maintain regular attendance in compliance with the hotel Standards, as required by scheduling, which will vary according to the needs of the hotel

  32. Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees

  33. Prepare and submit required reports in a timely manner

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality, Warehousing
Functional Area : Hotel/Restaurant, Front Office Staff/Secretarial/Computer Operator
Role : Bartender, Housekeeping, Waiters/Waitresses/Ste ward, Pe
Salary : As per Industry Standards
Deadline : 10th May 2020

Key Skills:

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