• Room Service Manager Jobs in Dubai

  • Dubai
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  • 2 - 5 Years
  • Posted : above 1 month

Job Description:

Room Service Manager (in English)

Room Service Manager

To produce an outstanding guest experience within the Room Service and in-room- dining concepts by managing a service team in cooperation with the culinary team The Room Service Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximizing profit

Emerald Palace Kempinski Dubai

An impressive 100,000 square meters, the Emerald Palace Kempinski Dubai comprises 347 luxuriously appointed rooms, of which 36 are exquisitely spacious suites Surrounded by pristinely landscaped tropical gardens are eight highly appointed royal villas with stunning views of the Palm Lagoon The hotels wide variety of international restaurants, boutique mall and cinema provide ample dining and entertainment attractions With its opening in 2018, the hotels classical design will complement the Kempinski Residences and Hotel Apartments Palm Jumeirah, which has been developed in the same architectural style and is located on the adjacent plot

Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following

Be knowledgeable of all services and products offered by the hotel
Set an example in terms of service and product knowledge
Actively participate in Room Service menu design in cooperation with the Culinary Team, Bar Manager and Chef Sommelier / Sommelier
Organise tastings of new Room Service menus for Room Service employees
Perform up selling for all items offered by the department assigned as well as offering alternatives
Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department
Produce reports and analysis of the outlet and present report in the monthly performance meeting
Lead the Room Service Outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit
Assist in preparation of the Room Service budget
Assist the Culinary Team with the planning of the amenities
Execute the distribution of the amenities as the per the amenity plan
Conduct monthly inventory of operating supplies and equipment together with the Stewarding Department
Monitor operating supplies, equipment and reduce spoilage and wastage successfully
Conduct daily pre-shift meetings to employees on preparation, guest profile, service and special requirements
Prepare and review all departmental operations manual updates annually in accordance with the Assistant Head of Department
Support all activities and cooperation with the suppliers
Handle guest enquiries and complaints in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is
performed with the guest
Ensure that the opening and closing procedures established for the outlet are followed

Desired Skills & Qualifications

BA/BSc in Hospitality Management or related field, preferably from hotel school or MBA
Minimum 2 years in a similar Food & Beverage management role, preferably with a 5* hotel chain
English excellent oral and written skills
Additional language beneficial
Ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions
Ability to operate computer and office equipment
Proficiency in Excel and Word
Passionate for Food & Beverage

About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service We pride ourselves on delivering a beautiful performance for each and every one of our guests And for our employees, we provide a stage on which they can flourish and realise their full potential

Embrace an experience as individual as you are!

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Hotel/Travel/Tourism/Airlines/Hospitality
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Cost Accounting/ ICWA
Salary : As per Industry Standards
Deadline : 15th Mar 2020

Key Skills:

Company Profile:


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