• ROHQ - GFTS and CDO Application Support Senior Analyst IC Jobs in Philippines

  • Citibank India
  • Philippines
  • Save Job
  • 1 - 3 Years
  • Posted : above 1 month

Job Description:

ROHQ - GFTS and CDO Application Support Senior Analyst IC - 19016043


Finance Full Suite is a consolidated Finance Sub Ledger processing and reporting platform, which fulfils the enterprise financial reporting, managing reporting, local regulatory reporting and other requirements etc We are seeking for technical support specialists for Finance Full Suite This position is responsible for providing E2E technical support and trouble- shooting to Finance business user and operation users for a variety of systematic issues, business issues and data quality issues for non-dev environments (PCT, UAT, Prod-Parallel, PROD environment) for EMEA, NAM, APAC & LATAM regions

The GFTS Team will be providing L2 technical support

Supervise technical operational tasks on routine basis within OLA

Supervise and trouble-shooting issues reported by users and issues self-detected within SLA

Coordinate with developers & testers on to complete CR testing within SLA and provide feedback to ensure new function tech operation efficiency

Be expert of the systems and able to resolve tough technical issues, perform root cause analysis

Manage major incident bridge with our business and technical partners

Guide team members on the technical issues and guide them on how to manage user expectations

Identify process improvement items in terms of procedures, technical matters and business operation efficiency

Participant routine review meetings to ensure strategic fixes are identified and implemented for the good of system high availability, stabilities and reliabilities

Provide feedback of consultants performance


Develop support-script and simplify-issue-investigation scripts


Bachelor degree or above
Hands-on Uni/Shell scripting, Oracle SQL, PL/SQL, ETL, WebSphere, job scheduling tools, system monitoring tools like GENEOS

Knowledge on IT service process ITIL and have mindset of DevOps, project management

Knowledge on Abinitio, Hadoop is preferred

Knowledge on Finance accounting domain

Knowledge on Hadoop eco-environment

Strong oral and written communication skills

Attention to detail troubleshooting

Log analysis skills though out application components

Confidence and ability to work with all level of management

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Banking
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 11th Jan 2020

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