• Roambee Corporation- Manager - Client Success & Operations Jobs in Mumbai,India - 23787754

  • Roambee Corporation

Job Description:

Manager, Customer Success

As Manager of Customer Success, you will focus on understanding our operational infrastructure, identifying broader client solution requirements, aligning resources to execute them, and interface with customers regarding operations as needed Bring your experience and ideas and be a part of creating success!

This job is located in Mumbai, India, and reports to our Head of Customer Success in the US

Your Areas of Responsibility

- Be a senior contributor and leader on our customer success team Over time, there is potential to expand the scope of this position to other parts of the world (eg, Europe, Middle East, Africa)

- Contribute to the planning process, helping to shape the strategies and tactics in the area of customer success

- Establish and report KPIs and performance metrics for your function

- Develop strong relationships with business executives and engineering team to create successful engagements which grow Roambees revenue

- Conduct demos of Roambee systems and capabilities

Manage the operational activities of customer pilots, trial programs, and customer engagements These activities may include

- Gather customer solution requirements

- Shipping devices based on customer orders

- Managing customer service requests through a Jira Service Desk platform

- Building a larger regional operations team as our business also grows

- Provide product training for our customer and partner organizations

- Own Roambees hardware fulfilment and reverse logistics process

- Work with our partners on sales and business development initiatives

What We- re Looking For

- 5+ years- experience in a similar role

- Supply chain management or transportation and logistics industry experience is a big plus!

- Technical background in computer science, engineering, operations research or other related disciplines College degree is required, Masters degree is preferred

- Fluent spoken and written English is mandatory; other languages are a plus

- A proven and proactive - Can Do- person who has a track record driving successful projects and brings teams together

- Highly organized, with an ability to prioritize time-sensitive assignments

- Energetic, self-motivated, with a strong propensity to succeed

- Compensation is negotiable and depends on experience and skill level Our compensation consists of salary, performance bonus, and stock options

Profile Summary:

Employment Type : Full Time
Salary : Not Mentioned
Deadline : 11th Apr 2020

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