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  • 0 - 3 Years
  • Posted : above 1 month

Job Description:

Job Description Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy Our open digital payments platform gives PayPals 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies

Job Description Summary I POSITION OVERVIEW As an Agent within Protection Services, your primary responsibilities will be assisting buyers and helping to resolve their seller dispute inquiries By utilizing the latest in modern communication and technology tools, and your knowledge of the buyer and seller protection policies, you will complete reviews and resolve claims in a timely and accurate manner As a frontline representative, you will be the primary point of contact for our customers it is imperative that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries An Agent within Protection Services exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment II CORE DUTIES Reviewing and attaching customer responses to claims filed against them or on their behalf (5 PERCENT ) Completing or cancelling pending reversals when appropriate (5 PERCENT ) Restricting accounts when appropriate (5 PERCENT ) Closing of claims filed through PayPals Consumer Protection Policies (70 PERCENT ) Escalating appropriately to Fraud Investigations (5 PERCENT ) Review limited PayPal accounts and determine the legitimacy of the account and account holder This also includes determining cases that need to be resolved by the customer to lift their Limited Access (10 PERCENT ) III COMPETENCIES Customer Focus Drive for Results Problem Solving Decision Quality Time Management Functional / Technical Skills IV JOB REQUIREMENTS Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers Strong written (email) communication utilizing proper grammar and punctuation Ability to make discretionary decisions based on research Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through Ability to learn and adapt to new software technologies Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel) Basic Knowledge of internal systems and software (Kana, Intranet, Admin Tools, Attack)

Job Description


12 months customer service experience required


High School Diploma or equivalent required


This position requires sitting, typing and repetitive motions


This job role can exist at different grade levels based on a set of expectations and an individuals demonstration of these expectations Differences between grades are determined by acquired / demonstrated skills and competencies along with overall performance in the role The above statements are intended to describe the general nature of work being performed within the role They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviours or expectations for which one may be measured upon within the performance review process Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor Additionally, Individuals need to be able to work any shift within a 24 hour period Monday through Sunday

Were a purpose-driven company whose beliefs are the foundation for how we conduct business every day We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect Our employees challenge the status quo, ask questions, and find solutions We want to break down barriers to financial empowerment Join us as we change the way the world defines financial freedom

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities


Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Internet/Dot com/ISP
Functional Area : Accounting/Tax/Company Secretary/Audit
Role : Cost Accounting/ ICWA
Salary : As per Industry Standards
Deadline : 20th Jan 2020

Key Skills:

Company Profile:

Paypal India Pvt Ltdarfix

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