• United States Of America, Usa
  • Save Job
  • 3 - 6 Years
  • Posted : above 1 month

Job Description:

Retention Manager - ( 1905212 )


At Pearson, were committed to a world thats always learning and to our talented team who makes it all possible From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether its one child in our own backyard or an education community across the globe We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better By pushing the boundaries of technology and each other to surpass these boundaries we create seeds of learning that become the catalyst for the worlds innovations, personal and global, large and small

The Retention Manager serves as the Student Services internal and Academic Partners main point of contact, serving as a consultant to a portfolio of University or College level programs They are required to use their retention expertise in combination with qualitative and quantitative data to drive the necessary changes at an institution to positively impact student retention and the student experience This person will also be responsible for all the non-student facing elements that go into providing student services for an online program including but not limited to; data transfer, student database upkeep, budgeting and forecasting, cross-functional communication, program material creation and learning management system coordination

General Responsibilities
Responsibilities are applicable based on the position focus/channel
Specific duties and responsibilities include, but are not limited to, the following
Continually analyze program data to understand what is positively or negatively impacting student retention
Work with Partnership Director to use data to drive positive change at the Academic Partner
Work to understand what motivates each academic partner with a goal of tailoring messages to align
Partner with Coaching Services to meet or exceed student retention program metrics each term
Prepare and present material at internal and external meetings, both in person and virtually
Ensure the Academic Partner sees the value of Student Services and the complexity of the support that is required to maintain an online program
Complete all non-student facing program responsibilities in a timely fashion to ensure Coaching Services are able to effectively support students
Prepare for and attend on site strategy meetings with the Academic Partner
Reconcile student enrollment numbers in a timely fashion and complete the required forms
Confer with faculty, program directors, campus counselors and administrators to help resolve students academic and administrative problems
Launch new programs as needed, ensuring they align with Student Services best practices
Follow all process and timeline expectations for data entry and data management in the student database
Partner with Coaching services to ensure accurate annual budgeting
Work with Coaching Services to ensure accurate biweekly forecasting is maintained
Work with the internal team to identify opportunities to improve on student experience and outcomes
Serve as a consultant to our partners, look to understand the root cause of issues so the right solution can be implements
Identify areas where the scope of service may exceed our norm and work with Associate Director to determine how to proceed
Other duties as assigned

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply


General Qualifications
Masters Degree preferred OR appropriate combination of experience and education
Minimum of 3 years in previous Higher Education Administration or Student Services work experience highly desired
Proven ability to influence change
Ability to work effectively across teams
Excellent oral and written communication
Work effectively in a very fast paced changing environment
Professional oral, written and communication skills for effective contact and presentation with stakeholders
Strong analytical skills, with a track record of developing actionable recommendations from quantitative data
Great attention to detail, excellent organizational & project management skills
The ability to multi-task, and work well under pressure with tight timelines

Supervisory Responsibilities

Primary Location US-FL-Orlando

Profile Summary:

Employment Type : Full Time
Eligibility : Any Graduate
Industry : Educational/Training
Functional Area : IT Software : Software Products & Services
Role : Software Engineer
Salary : As per Industry Standards
Deadline : 01st Feb 2020

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